No Confidence in their own product?
I ordered and received Radiance by Absolute 1.34 ctw Dancing Stone Pendant with Chain. The “Dancing” Stone faces down and cannot be seen. So, when attempting to return this I found the following :
“Take your package to any United States Post Office or carrier of your choice and pay for your own return shipping
Be sure to save the receipt for your records
Please note: We regret that we will not be able to issue credit or refund for any item damaged or lost in the shipping process
We encourage you to insure the contents of your return shipment”
with NO return label, only a return address to New York.
Apparently HSN had so little faith that this was a good product that they won’t provide a Return Label. I’m returning more products to HSN now than ever before, and I’ve been with HSN for a very long time. Bye Bye HSN.
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Hi Unterderlaterne ( interesting story behind that name 🙂 ? Thank you for your comment. I totally agree with you… NO ONE has ever returned a cash gift to me either!! We get too soon old and too late smart. ( from a sign my dad had on the wall of his workshop decades ago.) Seems it still appplies. Happy New Year.
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I just noticed the same thing. I do not know if this will be the end result of all purchases. B ut for now, it could be the vendor. I have not had problems prior, however, it may be if it’s clothing or shoes. Something you can try on at home and find it isn’t right for whatever reason, you can return on your own unless. If you need to make an exchange then it looks like free shipping on the return. I do agree with you that it doesn’t make sense. For now, I will not be making purchases on apparel unless I know it will fit. Maybe, this way, the host and the vendor can state to go up or down a size.
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Hi Oodiebom. Thank you for your comments. Yes, I have had success with an exchanged item, though it did take quite a long time to complete. The item I have to return on my own is a necklace from Absolute, which I thought was a solid product line in HSN. It was intended to be a birthday gift to one of my (adult) daughters, but now I’ll have to come up with a better idea. I really don’t like returning items, but as a matter of fact, 4 I am taking FOUR HSN items to the Post Office today! . Trying to beat the Atmospheric River AND Bomb Cyclone headed our way tomorrow ( Sacramento CA) . Some of the flooding has subsided between us and the P.O., so I’m on my way now. Thanks again.
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Sorry for your troubles. I have Not bought anything @hsn for a while. I can not stomach the problems with returning things. I gave money only this Christmas .Nobody returned it to me,lol.
Everybody was happy.
Conversation Info
Posted in Jewelry
5 Replies
01.03.23 7:06 PM
3 Participants