HSN shipping fees out of hand.
Been shopping HSN for decades. Never liked that they charge tax ON the shipping (tax should only be on the subtotal on the items bought) but I gave that battle up years ago. Now, many items have worked their way up to $7.50 shipping. One item. Each. If you want 2 of the same item , it’s $15. Come on! If I want to buy 10 different items in one HSN shopping spree, it’s $75! Are you serious?! I DO buy a lot, but I think my buying from HSN is coming to an end. There is no reason they can’t charge an entire order one flat fee. Should be FREE ship with over a certain dollar amount like most online retailers. Lately, I’ve been looking up the item I want that I’ve seen presented on air and see the exact same thing on Walmart, Target, Amazon etc, and got the shipping free. Bought it there. HSN and their ” other company” are too greedy anymore. Time to update your shipping policies HSN.
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Well said, and I totally agree!!
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Just cancelled an order that was over 100 dollars. Not going to shop here anymore. If I find a product I like that’s on air I will go to eBay or amazon and get it there. Shipping is out of control.
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I only buy free shipping from HSN. One reason I stopped buying Perlier.
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I agree that when you are buying multiples of a small non bulky item the shipping gets outrageous. I can understand that when you buy, let’s say, 2 televisions, yes shipping those are expensive, but when I am buying two pairs of the same pants, that will be shipped in the same package, why do I have to pay double shipping.
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#thatpart
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I agree at one point I had my cart filled with clearance items the shipping came to about 1/2 of the total price of the items. I slowly deleted most of the items I ordered 2 and shipping was $7.00.
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Plus, they are making additional profit off the S&H. It does not cost them $15.00 to mail 2 pairs of pants in the same box. I order very rarely from HSN now since I have an Amazon Prime account and am very spoiled with the 2-day shipping. I know you have to pay a yearly fee but I also enjoy the prime video that I watch a lot of movies on. HSN and QVC’s prices have really shot up too.
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I agree! I recently bought a pair of shoes. Terrible fit. I packed it up but there was no pre-stick return label. Just a printef order form. I had to cut the return label and tape it on the box and no prepaid postage. So, I had to stand in line at post office and it was $16 bucks to mail it back. Will not be buying from HSN again. Customer for 20+ years is done.
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I used to order many pairs of shoes when the shipping was FREE! Since QVC got involved with HSN none. I have probably cut my shopping for impulse buys 100% . Shipping charges make me rethink all of my purchases. In addition, I am not at all happy with sales discounts. Used to be a minimum of $10 dollars on most fashion items. It irks me to see a $4,26 discount on a $63 or $67
item and that is presented as a great sale price and then you are charges S&H so your total discount is less than $1–some sale!? -
Yes, I too recently had this happen with the Sun Joe Trimmer. It does not do like described and was so loud it breaks the sound barrier. I thought I lost the label, so went to print it out and the only option was for me to send it back on my own. They wanted $48 to send it back which was insane. I didn’t bother calling HSN to complain because I have enough upsetting things to deal with. I just kept the trimmer and won’t be buying anything unless it is small or I know for sure I will keep it. If it is heavy or over-sized, no more for me.
I didn’t think they would stop hassle-free return pre-paid labels for clothes and shoes. I guess I’ll have to pass on any shoes that I don’t know the brand and how they fit me. Same with clothing. I’ll be less likely to try something I am not sure about with a new designer.
I’m sorry to hear it, but thank you for letting us know it happened with shoes.
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I was wondering if there’s still a thread here where you can mention the cons of shopping here? The Admins & Customer Service would keep track of how pleased – or displeased – their customers were.. Anyone know??
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I agree, the shipping often prevents me from getting the item here.
I’m a looonnnng time shopper here and I remember back to when you could choose to ‘open a shopping cart’ for a flat fee then add items periodically throughout the day. The items would all process together at midnight and then ship as one
The catch was that if you didn’t add anything after the first purchase, you would still need to pay the more expensive shopping cart shipping fee.
The system could use a little work but I think it’s worth investigating
#HSN #shippingfees #suggestionbox
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Yep, I had a bunch of stuff from Iman in my cart, $200 worth, but shipping is costing $40???? Most of it will come in one box (purse will probably have its own box). I know it doesn’t cost that much to ship one box. Completely out of hand. Deleting my items and moving on.
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I had to return makeup concealer because it was dried out. Maybe because it took 4 weeks to get here in 90 degree weather. I was deducted from my return almost $8.00 for an unusable product. I fought this with 3 chats and a supervisor and finally got the return fee credit plus a full credit for the purchase price. I just ordered lipsticks and hope they don’t arrive melted in September .
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HSN shipping charges are ridiculous. No other retailer charges close to these fees. The quality and variety of offered products is horribly limited and often priced above retail. After 20 years as a loyal customer I am done !
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I bought another ZVOX TV speaker because it had some added features my current one does not have . I did not know it is half the size of my current one so decided to return it. I could not find a return label so called HSN. They told me it is shipped by and returned to ZVOX so I have to pay postage myself. BTW it came in a padded envelope which is crazy for such a pricey item. I will return it in a box,.
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If you are returning the speaker because you think it won’t be as powerful because it’s smaller, that might not be the case. When I was married, my husband insisted on getting a 4 or 5 speaker ‘home cinema’ system and got speakers that were small in size as a compromise because I didn’t want them. They were very loud. He was watching a film about the battle of Waterloo and it sounded like we were in the middle of the battle, with cannons going off so loudly you had to cover your ears..
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Well it cost me $27 to ship it back. Crazy. I had to insure it as suggested by HSN and because the value was over $150 I had to pay a higher shipping charge $20 plus the insurance $7. Will not buy large things from HSN where I have to do this again.
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I only buy when its free shipping & handling from HSN and QVC when I buy nowadays. Even if I like the item. Sometimes you can find the item for 1/3 less anyway!
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I just noticed a single pair of socks (632-084) for $5 and shipping is $5.50.
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Just chatted with customer service about this and it’s ridiculous. They are not willing to budge at all, even for 2 identical items! Here’s the responses that I received. It’s obviously a common occurrence with people complaining to customer service. Don’t think anything will be done, though…
Wendy: Thank you for reaching out regarding our shipping charges. I appreciate how long you have been with us. I know that this is not what you want to hear, however, we are not offering a shipping promotion at this time. While HSN charges shipping and handling on each individual item, we look forward to offering promotions during some of our special events and other times throughout the year.
Shawn: I don’t understand why it’s per item and not per cart, especially if the items are the same.
Shawn: That doesn’t seem fair, does it?Wendy: I understand the importance of your concern and this has been forwarded to our Voice of the Customer department to be internally reviewed. No one will contact you regarding this. Feedback such as yours contributes to the overall success of our company and I encourage you to continue sharing your concerns with us.
Wendy: Please keep checking the website for shipping promotions.
Wendy: Do you have any other questions?Shawn: I guess I’m going to have to pass on this purchase the. Just can’t see paying the inflated charges for shipping. I would understand if I was placing two separate orders, but I’m not.
Shawn: It’s a good way to lose customers…
Shawn: appreciate your assistance.Wendy: I understand and have passed along you concerns. You are welcome.
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I discovered the same thing. Seven clothing pieces, spring/summer, no winter coat. All to the same address $65.00 shipping! I was sure it had to be a mistake. Nope. Customer service confirmed they charge the full shipping cost *per item* even when shipped together to the same address. That is so absurd. They must have lost a boatload of customers. I won’t even bother checking the clearance items as that was what was in that order. The shipping cost was almost half the merchandise total. Unfortunately, I will unsubscribe from HSN emails because of the shipping cost. I won’t even enter the site again. There are far better places to shop that don’t scalp on shipping charges.
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I wound up placing the order and paid for the shipping because we wanted the stocking holder to match the rest of our Christmas decor. However, I have not place another order, nor will I anytime soon. This is what they told me last time:
I understand the importance of your concern and this has been forwarded to our Voice of the Customer department to be internally reviewed. No one will contact you regarding this. Feedback such as yours contributes to the overall success of our company and I encourage you to continue sharing your concerns with us.
Apparently, the Voice of the Customer department doesn’t care about the shipping charges that are passed on to the customer! It doesn’t matter if thousands complain about it, there are thousands more that will continue paying the fees…hence the reason they don’t do anything…much less, care.
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hsn will wind up closing down. they had to had lost an army of customers and with many here, hsn cant last to hold on much longer. venders still fleeing.hsn is holding on by a thread.
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Conversation Info
Posted in Talk Among Yourselves
41 Replies
11.24.24 4:11 AM
28 Participants