Please check your item well when it is delivered.

dco57
05.05.24 5:49 PM

I received one of the Samantha Brown travel bags on March 31 and unpacked it. I examined it pretty well or so I thought. I went to use it April 17th for a trip and discovered the one zipper does not fully close. I am now outside of the 30 day return window so I guess I am stuck with the bag. Everything else functions well and I love the color just bummed out that I cannot return- exchange the bag now.

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- HSN_Krissy
- Moderator
- 05.06.24 1:10 PM
I am truly sorry to hear that the zipper doesn’t close on your item, @dco57. I did take a look at your order and see that you still have some time to return it for an exchange if you’d like. We still have the blue available.

Please let me know how you’d like to proceed.
- dco57
- 05.07.24 10:05 PM
thank you, Krissy.
I responded to your email, but it looks like it did not go through yesterday. I would very much like to exchange this bag. please let me know what our next steps are to replace the bag.
much appreciated!!!
- HSN_Krissy
  
  Moderator
  
  05.08.24 11:37 AM
  
  Hi @dco57, I appreciate you getting back to me, and I have set up a replacement order to be sent to you. You should receive it on or about 5/18. Go ahead and package the original bag up and you can return it at no cost to you with the return label it should have come with. If you need a label, you can print one out via your order status here on HSN.com.
- RBLOVED
  
  05.08.24 5:36 PM
  
  Hello Miss Krissy. I must say, I am very impressed with the way you are taking care of this situation. Kudos to you! Thank you on behalf of HSN customers everywhere.
- HSN_Krissy
  
  Moderator
  
  05.08.24 9:18 PM
  
  Hi @rbloved, I appreciate you taking the time out of your day to share these sentiments. It does mean a lot to me ❤.
- dco57
- 05.15.24 11:26 PM
Hello Krissy:
i received the replacement bag today and while i really appreciate everyone’s effort to replace the bag, unfortunately it has the same defect as the first bag. I think that it’s best that I return both of the bags.

I will use a return label from one of the packing slips, and place both bags in the box that arrived today and return it to you. Can you please credit my credit card for the original purchase price?
- HSN_Kyle
  
  Moderator
  
  05.16.24 3:43 PM
  
  @dco57, so sorry to hear this! I’ve waived the cost for the EZ Return Label on the replacement, so it’ll be free to return due to the issue.
- dco57
- 05.16.24 8:05 PM
Thanks Kyle. I will package up both bags and ship back to your team on 5/17/24.