Tracfone fraud

I have used Tracfone for years with no problem. I did notice, however, since Verizon took them over (I think it is Verizon) the service plans are not as attractive. I am still going to use Tracfone because in the end it is less expensive than a Verizon/Xfinity line in my area.

I have had Tracfone for years. No problems with adding minutes. The 1500 number is for minutes. You should have received an additional 1500 minutes for text and so on. Again, take a look at the plans and choose what is best for you. Remember, when you use Wifi, the minutes do not work against you. So add your wifi to your new phone and when out and about, ask if they have a guest server for wifi.. Just before your year is up you will be notified to add the minutes. Anything not used will automatically be added to the following year. If you remember to use your phone with wifi, you will not be using the minutes given to you.

Sometimes they have the same phone with two different plans.

Multiple phone calls – HSN agreed to authorize return and give me refund. Have yet to see it…
Apparently tracfone is now owned by Verizon, hence lack of customer service I had from tracfone for years. I’ve purchased multiple tracfones for myself, sister and Mother – never an issue. The plan sold to me was for UNLIMITED talk & text for one year. Buyer beware.

I had never seen a Tracfone here that offered Unlimited Talk, Text and 24GB Data.I was surprised to see 24 GB Data on the BLU View a couple months ago. 867-907 because its usually much less and 1500 minutes, text,etc.I haven’t been able to find a Tracfone that included unlimited data.
I have bought quiet a few Tracfone s from here and QVC and have never had an issue with them.This was a really good deal.
Yes Tracfone was bought by Verizon in 2021.
Tracfone is part of the Verizon Value portfolio of prepaid brands, which includes Straight Talk, Total by Verizon, Visible, Simple Mobile, SafeLink, Walmart Family Mobile, and Verizon Prepaid.

I am genuinely sorry that you’ve had this kind of experience, @beth57. I do see that this phone was offered with “Unlimited Talk, Text, 24GB Data”. I do see it noted on the order that Tracfone did not honor the plan or provide adequate support. We did issue you a full refund on 7/31/2024, and they (3 amounts; one for each Flexpay) are marked as “Settled” on our side.

Typically, it takes up to 72 business hours to reflect on your payment method, and it should normally be showing by now. If you are not seeing three amounts refunded from HSN on your statement yet, please reach out to your financial institution to see how long it typically takes them to credit that back to your account. Again, my apologies.

Beth so glad you spoke up and got the problem settled.
My mom always said “the squeaky hinge gets the grease, lol”

Did finally receive refund. Switched to Mint for provider using my old iPhone. VERY HAPPY with $15/mo.!!!

I have a deep dislike for Verizon, so a Tracfone is NOT in my future (lol). 🙂

I encountered the same issue. The Samsung A15 was offered with unlimited talk/text and 24GB data for a year. I successfully activated the phone. After a few days, I lost the ability to make or receive calls. It took probably an hour to “resolve” with Tracfone support. Less than 3 weeks later, I went through the same exact thing. And again a couple of months after that. I think the support agents had been applying temporary fixes to get me off their plate. This most recent agent seems to have been able to finally get me on the correct plan. We shall see.

I believe in my case, it may have been HSN that sent out the wrong item. Though I received the correct phone and accessories, the item number on the shipping inventory doesn’t match anything on the Tracfone box. It seems to just be the phone with no plan included.

Regardless, I cannot wait until I’m free to move to another carrier.

I have owned many Tracfones purchased through HSN and never seen any of them say they offer unlimited data. Unlimited data for a year + a new cellphone for that low of a price would be one heck of a deal! The 1-year service (365 days) just means that you get that long to use your 1500 Min/Text/Data that comes on the phone. For some that’s plenty of minutes for an entire year. But once the 1500 minutes run out more data has to be added to the phone.

They do offer plans with unlimited talk/text and 24GB data for the year, but getting that honored is another thing. I’ve found numerous complaints across various forums whereas the phone was activated but with a limited number of minutes or with no plan whatsoever.

https://www.hsn.com/product-reviews/tracfone-samsung-galaxy-a15-65-with-unlimited-talk-text/23346513?star=1

Since I don’t text the phone works for me. I just renewed my subscription in December. The first month was $10.00 & $15.00 after that. The unused minutes carry over. I will wait several months & use my minutes instead of paying every month. I just need to be able to make & receive phone calls. The photos are nice too.

Maybe HSN needs to have a class action lawsuit against them for all the scammy ways they change around their prices and then sell the stuff the next day “on sale” at a higher price. Cant they just make a price and stick to it? I believe that it is intentional in order to be able to pull these scamy prices. If enough people complained and started a class action HSN would have to stop doing it. It only takes 2 people to start a class action. Just a suggestion. I hate it when i buy something and then it’s cheaper within a week or so. Or up twice as high overnight

I can understand your frustration, @almostthere1. As is normal in retail, prices are subject to change. However, we do have an HSN Price Guarantee program! If the price is lowered on the same item you ordered within 30 days of the order date, just contact us and we’ll refund the difference. It’s one of our favorite tasks in Customer Service!