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WHY does HSN have customer service page and no one from there has responded here??!

FLOMO – I’m using a HP Chromebook, touchscreen, keyboard but no mouse. My google chrome browser is up to date. I even tried changing browsers and used Yahoo to access HSN.com and the same super enlarged distorted images and text appeared with a different browser. My Chromebook zoom setting is at 100% (click on 3 dots at upper right corner). I’ve cleared my cache and my cookies after every session. I’ve rebooted my system multiple times. I don’t even have HSN.com bookmarked. I type http://www.HSN.com into the url address bar each visit. Yes, my Community Page is normal too. All other websites that I visit using my HP Chromebook are normal.

This problem with HSN occurred about 2 weeks ago and is ongoing and only with this website. I will share with you some of the suggestions I received from HSN staffers. It did not resolve my problem but maybe with luck it will resolve yours.

Is your Chromebook touchscreen? if yes, you can try pinching and spreading your two fingers to zoom out. If not touchscreen, hold the Ctrl button and use the middle scroll button on the mouse. If no mouse, you can also use the Ctrl button and press the minus symbol on the keyboard. That will zoom you out. Clear cache, clear cookies, reboot. Check zoom % when on website (3 dots at upper right corner). According to them, it appears that I am zoomed in just on HSN’s site.

How is it that after we’ve cleared the cache, the cookies and rebooted the system that the settings don’t default back to normal. I don’t believe I’m zoomed into just HSN’s site. If that were the case, then the images would only be super enlarged but my account information, sign in and out, order status dropdown is on the far left of my screen. Normally they appear on the right side of the screen. Is that the same case for you?

Just because no one at HSN has heard of this problem doesn’t mean that it doesn’t exist.

To: SanibelSheller – Thank you for the HSNSocialCare@hsn.com email. I did reach out and received a reply with some troubleshooting suggestions. Unfortunately, they did not work. The HSN website is still loading with super enlarged images and text. All other websites load and display normally.

To: Jenve1964 – I saw your post on the same day I starting having problems with the HSN website. Were you able to resolve this issue or are you like me still waiting for tech support to investigate and correct the problem?

To: FLOMO – I saw your post that the website was finally fixed which gave me a tiny bit of hope and then you posted again today that the problem is back and you’ve waited over 2 weeks for it to be initially corrected.

What the heck is going on? Are we the only 3 HSN shoppers experiencing this problem with the HSN website. It appears that no one on the HSN side is aware of the website loading improperly. If anyone finds a solution, please share and I will do the same.

FINALLY they fixed website,it was so bad i couldnt use it..Thank you!

I wonder if clearing out your search history, etc. would help. On my iPad it is under Settings, Safari, Clear History and Website Data. Then reboot your system. That has helped my device issues in the past.

It would be helpful to Customer Service to include give your device type (PC, TABLET, PHONE, etc.) and the browser you are using (Safari, Chrome, Firefox, etc.).

You could also send an email with your above info and the issues you are having to. HSNSocialCare@hsn.com It might take a day or two, but they have always gotten back to me.

Good Luck! 🌹🍀👍

i am experiencing the same problem as shopper jenv1964. I signed on a few hours ago and all my pages are big and distorted. The drop down account information, order status, sign-in, sign out, etc…all appear to the far left of the screen. The items available for purchase are listed one after the other and you need to scroll down one item at a time to view and that one item is in full screen view. There is no option to view multiple items by 30, 60 or 90 per page. Does anyone know how to correct this and get back to the normal settings? Nothing on my end has changed. I’m using google chrome.