OMG they fixed it! Lets see if it lasts.

LADIES.. Hooray!!!! It is Wednesday, May 11th at approximately 3 a.m. I just downloaded the latest Chrome OS update. And everything is back to normal. Definitely immediately update your software from version 100.0.4896.133 to 101.0.4951.59.

I manually updated my Chrome OS. Go to top right corner Click on three dots. Click on Help. Click on About Google Chrome. You’ll see the Google Chrome version and a highlighted option to check to see if your device is up to date – Click on go to Chrome OS Settings. It will automatically update and you’ll need to restart your Chromebook.

Happy shopping.

FLOMO, I just checked COSTCO.com. I was able to view the reviews with no problem using my Chromebook. I’d say hold off on getting a new computer. I’d wait until your Chromebook no longer offers automatic software and security updates, then upgrade your computer. It appears that my HP Chromebook will stop offering automatic software and security updates effective June 2027.

You can check your Chromebook by clicking on the time in the right hand bottom corner of your screen, click on settings (cogwheel), on the left panel select About Chrome OS, select Additional Details.

Something caught my attention a couple of weeks ago, when clearing my browsing history on my Chromebook that I hadn’t noticed before. Directly under clear browsing data is a “Turn On Journeys” option. Has that always been on your Chromebook or is that a recent addition with the latest Chrome OS update?

Thriftstorelover,i found another weird anomaly with my chrombook!I have not been able to view reviews at costco.com for a few months now….CS said she can view them,so i tried it on my phone and yes they are still there and i can view them on it!I think i may have to get another laptop and NOT a chrombook in the near future.

So I called HSN Customer Service yesterday (5/8/22) to see if they could give me a status on my Tech support claim that I left with them over 3 weeks ago (4/19/22) because I could not reach Tech support directly. Guess what? I found out that there are no comments on the CS side that I even called.

So yesterday’s CS rep put in a Tech support request asking them to address the issue. While we were on the phone, she typed into the Tech support message all the issues we are having and all the troubleshooting we have tried which failed. I was told that there is no guarantee they will get in touch with me and if they do it could take about 48-72 hours. Also, they may resolve the problem behind the scenes without contacting me. That’s fine. I just want this resolved.

FYI – someone from the HP Chromebook support group thinks it might be a design flaw by the developers of the HSN website. He said maybe the site has not been optimized for Chromebooks. I don’t know how that can be because I’ve been using a Chromebook to access HSN for over two years with no problems until 3 weeks ago. If any of us actually gets to talk to a HSN tech support person maybe we can ask if in the past several weeks they did something behind the scenes to the website design that could possibly be causing a problem with our Chromebooks.

Never did hear back from the one CS rep who said he would help resolve this but did hear back from another one suggesting same old blab as before!At this point dont think we will get any help from them that will reverse this major problem….I have no doubts HSNs software is involved because we dont have this problem at other websites!

Hi – I also just downloaded Firefox and same issue. I also e-mailed customer service and I have not heard back yet. The only thing is the last few times I e-mailed they came back with fast answers so I am thinking this time they are finally taking this serious and may have turned it over to the IT department to check into further. We shall see if this gets fixed anytime soon. Well hopefully this tread will no longer be needed. Good luck to all of us 🙂 !!

I have the HSN app on my iphone 11 Pro Max and it works perfectly fine. There are no distorted images on my HSN iphone app. Yes, the google play store on my Chromebook shows HSN as a phone app. Not sure why that was even a suggestion. Hopefully If the problem is affecting more shoppers, HSN will take this a bit more seriously. In the meantime, I’m guessing that the next full update on the Chromebook will be around May 17th. Fingers crossed – all our issues get resolved including your HSN nickname.

P.S. Have you ever heard of Zulily.com. It is affiliated with both HSN and QVC. I only recently became acquainted with the Zulily website and it is a fun website to shop.

Do both of you have the Chrome operating system like I do? What browser are you using? I’m using Google Chrome. Have either of you tried using Firefox or Microsoft Edge browsers? I don’t have those browsers installed on my Chromebook. I tried using Yahoo with same results. If either of you have Firefox or Microsoft Edge browsers installed on your Chromebooks can you try opening up HSN using either or both of those browsers. That was the recommendation I got so far from the HP Chromebook Community.

Hi FLOMO, I didn’t get an email notification. The last item I purchased was shipped over a week ago. Plus, I usually check the website for tracking information. I rarely open those emails. Finally something in my favor. I don’t think I can handle another mishap. Well I’m writing to say I never heard back from the google chrome support community. I’ll try again.

Hi jenv1964, I reached out to HSNSocialCare@hsn.com more than once. I didn’t appreciate that I listed all the troubleshooting I did that failed and they offered me the exact same troubleshooting suggestions. At that point I told them they were not being helpful and to please expedite my tech support request that I placed with customer service weeks ago. The only people I hear back from are you and FLOMO. Thank you guys for responding. If I learn anything I’ll share.

I don’t understand why no one is not doing anything about this. The site is so hard to navigate and unusable. I will keep e-mailing customer service and keep asking why there is no resolution. Maybe if others also e-mail them they will do something instead of just telling us to clear our cookies. We cannot be the only ones that are using Chrome Books that are having this issue. So if you are having this issue please also e-mail them at HSNSocialCare@hsn.com and ask for assistance with this. Maybe they will take more notice if more people complain.

Hi jenv1964. Are you using a HP Chromebook too? Both FLOMO and I are using Chromebooks. Next google chrome full update is in less than two weeks. Wouldn’t it be great if that update resolves our problem?

Hi thriftstorelover – No I have not had any success with getting this resolved either. I e-mail customer service and all they told me was to clear my cookies. I tried that and nothing happened. I re-emailed them and was told not that they have no answers and the hopefully it will resolve itself over time. This is getting very frustrating. I hope we all get this resolved soon.

Hi FLOMO – I want to throw in the towel but I just can’t stop trying to troubleshoot. So I just posted a call for help on the google chromebook support community webpage (support.google.com/chromebook/community?hl=en). Hopefully, I’ll hear something in 24 hours. I’ll let you know.

FLOMO – This is so frustrating. The latest version of Google Chrome is 100.0.4896.133 – dated 4/18/22 (15 days ago). Chrome does a full update every 4 weeks and security fixes every 2-3 weeks. My problem started 2 weeks ago so I’m not ruling out a google chrome problem but I can’t explain why only on this HSN website. i’m hoping in 2 weeks when google chrome does a full update, it will go back to normal. In the meantime if you want someone from HSN to respond to you, then email: HSNSocialCare@hsn.com. They will definitely get back to you in a day or less. Let them know the troubleshooting you’ve already done so they don’t respond with suggestions you’ve already tried which failed. Good Luck.