Total Garbage Flex Pay
I tried to order something on here for the flex pay they told me I was denied but still took all the money taxes shipping everything from my account and still haven’t returned i called HSN she said they sometimes deny first time purchases over a certain $ amount so I tried for something way less than before still denied and they charged me again. I need my money now it’s not your money to hold on to or play with you have almost 400 dollars of mine. Never gonna be a customer here total
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Moderator- 05.26.24 12:09 PM
I’m terribly sorry you’ve had this experience, @buckles7. When an order is first submitted, the cost of the order (or the first FlexPay installment) is immediately set aside from the balance of your card by your card holder for the pending purchase. Once the order has been canceled, we immediately notify your financial institution. However, the reserved funds are typically released by your card holder within 3 – 7 Business days.
I would like to clarify that no money has been sent to us for this order. Money is only sent to us once an order ships out. It is your bank holding the funds at this time. I recommend reaching out to your card issuer to see how long they will hold the funds. I truly hope you reconsider and come back to HSN to shop.
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05.26.24 12:09 PM
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