Hold on account

Hi @bk101776, I really am sorry to see that your orders had been canceled. We don’t charge a customers card unless the item ships, you’re seeing the authorization from when you submitted your orders. I have sent an electronic request to your financial institution requesting the authorizations be released. The time frame as to when the funds will become available is dependent upon your financial institution’s release of funds process.

This just happened to me! I was denied 2 out of 3 orders! Flex pay was for $20 for nintendo switch controllers, $183.33 for Macbook, and $95 for Apple Watch! They approved the controllers but denied/cancelled the other 2! I took a screen shot of this and opened by bank account and sure enough there is a HSN Pending Transaction for $31.86, $129.24, and $249.34! Thats $410.44 that I don’t have! Its 12/11/2019 almost Christmas time, and now im out all of that to buy family Christmas Gifts! This needs to be fixed! I’m not getting these items and I’m getting charged!?!? Now what am I going to do for my family’s christmas?! Im posting this for a 3rd time in another section because this needs to be addressed. I understand this happens but please help. Unfortunately on my end im in a very tight time crunch with this.