I’m truly sorry that your order was canceled, @trisha791! When speaking with our Verifications department, I do recommend leaving a message if you are unable to reach them. Rest assured, they will call you back, usually within 48 hours. While I am unable to see the reason the order was canceled, I was able to expedite the return of your funds. You should see this back in your account within 72 hours. I apologize that this was your first experience with us. I assure you this is not typical and we hope you’ll allow us another opportunity to shop with you in the future.