Hello, thank you kindly for the reply. I understand mix ups happen, and yes I have sent back the incorrect color for the correct one, as an exchange. I dealt with a nice customer service agent in regards to that.
I may reach out again, just to double check on the status of the exchange. In the meantime, I am much obliged for your help and I hope you have a good holiday!

• This reply was modified 13 hours, 53 minutes ago by  ultraviolet008.

Can someone help me?

Thank you for the info. Unfortunately, one of the colors of sapphire ring arrived in the wrong color (yellow, instead of pink). I had to return one , for an exchange.
*** Very unhappy and disappointed in HSN. ***