If you want to make excuses for her, that’s up to you. Don’t use the “she’s going through a change”. She just did, a few years ago, when she moved from ShopHQ in MN to HSN in FL. She was like that in MN too. Unprepared, mugging for the camera, talking over the vendor, exaggerating untruths when it helped her sales…she learned all those bad gaits from ShopHQ and Evine.

And her husband moved up with her. She just came back from a vacation with her family who has lived in CO for years.

Most brand new buyers are not going to come to this board – at least right away. Some will, but most will not.

YES, THOUSANDS of buyers. Not just for the ONE product, but if they are turned off of ONE product, chances are that they will not buy anything else from the brand. Their one chance to make a new customer can be made or broken by a bad first look. That number was the amount of new orders made during one visit.

And therein lies the issue. For most of us, we turn off the channel when she is on. That is our right. It’s also the fact that we LIKE shopping with HSN and we know the REASON we are turning off the channel and telling them (HSN) WHY they are losing money when a certain host comes on. One thing I learned, working for a vendor on the Q, is that when the sales aren’t performing in real time, that vendor gets manic or hard sell to try to get people to buy. They use the “we are running out” or “this is the last of the quantity”, or “it won’t be here by morning so buy now”, etc. They will try to pull tricks out of their sales arsenal to make the numbers jump. If the salesperson is not well liked, the numbers will jump a little, then plateau. That reads “unsuccessful but sort of worked”. Salespeople (like Amy, Callie, Suzanne, Lynn, Bobbi, Adam, Michelle, and even Debbie) who are well liked or opinions are respected, don’t have to resort to those tactics and they are known to “be able to sell anything”. Lou Caputo is a vendor who is known to be able to sell ice to an eskimo in a snowstorm. You might see him and a few other vendors (Liz Folce, the Danielson ladies from Benefit, Skip Borghese, etc) sell more with the “low-performing” hosts to keep sales up. Sometimes it works, sometimes it doesn’t.

With Emily and Sarah in particular, the three or four people on this board who are saying we don’t watch them for reasons X, Y, or Z, are only three or four people who are actually posting it on the board. There are literally thousands who are turning off because the hosts turn THEM off. They just don’t post on socials. The numbers don’t lie. HSN will keep the low-performing hosts on but won’t give them many prime spots (unless there is a scheduling problem, illness, etc.) Eventually, their numbers will dwindle and their contracts don’t get renewed.

Make no mistake – and I am ASSUMING to speak for most when I say that we WANT Emily and Sarah to GET BETTER. That’s why we are being so adamant about why we are turning them off.

I didn’t like Debbie at all when she started. She was a little abrasive – but she’s a BIG personality and she HAS toned the yelling down a tad. So the feedback either worked or she realized things and adjusted. I now can watch her without yelling at the TV (kidding) and I don’t mind watching. Sometimes, I actually enjoy her and find myself giggling at some of her comments.

Just my personal insight into what I know to be true in television retail and my own reasons. Just because we don’t say everything’s grand and we like so and so, she’s so pretty, etc doesn’t mean we hate the host. It just means there could be things that could make them better if their numbers are down. Bottom line: it’s NOT personal. We want HSN to succeed. We don’t want them to become QVC and turn into the laughing stock of TV retail.

You are very welcome to disagree with me, but it’s not okay for ANYONE to not allow anyone else to have an opinion. Ultimately, this is HSN’s board and it’s about SALES.

Good for you. I don’t use the mute button, I use the turn the channel OFF button. And I use the program guide to see when it’s “safe” for me to watch again. Actually that might be “unsafe” since my bank account usually takes a hit when they aren’t on! But hey, good for you that you enjoy manic Emily. I watch to shop, but I won’t buy from someone who I don’t particularly care for – I do the same at brick and mortar. If the salesperson is ageist, manic, hard sell, insincere, more into themselves than listening to my needs, etc, I just leave and come back later and find another salesperson, or shop online.

You are 100 correct. But Amy was so fun to watch, because she loved her job and her customers. I watched because she had so many deals on brands I’ve used forever like Benefit, Chelsea’s Beauty Spy stuff (I have been a K Beauty junkie since before it was a thing – I found great products in S Korea back in the 80’s when I was there in the USAF, so I have been so happy to see Neogen and Dr Tree on HSN). But I won’t buy from Sarah because she tries way too hard and has since her days on Shop HQ/Evine/Shop HQ.