I agree….HSN is turning out to be the worse online vendor. You place an order at 10 pm, and if you want to cancel it the next day, you cannot. Why…HSN changes the status to packaging so that you cannot cancel your order, even though it is days before a label is created and your item ships. Since they came up with this new policy, and no one is aware of it, because I am sure for legal reasons they buried it in some fine print, I will never purchase anything from them ever again. Do they really think that because they take away the option from you, no one is willing to lose the shipping costs to return the item, versus the cost of the item purchased. This is unfair to its customers, and whether or not they do post this response, I will be contacting the BBB, in addition to making a post online where anyone can see it. Because you don’t grow a business while trying to rip your customers off, and that is exactly what HSN is doing!!