JACKEO, I did not get to meet Antthony in person but I did get to talk to him online several years ago. He certainly is a class act! Lol … I am just a little envious of you …. getting to see him in Dallas! Lucky YOU! 🙂

Antthony, Lol …. I don’t blame you! I am retired, but I have never worked for free neither! Hahaha! Seriously, wherever you are, you have several, several, several fans! You make it affordable for every lady to look good!!! You are not only a very talented artist, but you are also such a great person with a personality that shines. (Sounds like you have a very good business mind also, which is a necessity in this world). Wherever work takes you, be assured we will follow you. Again, sending healing thoughts and prayers. While we realize you are busy, it is so very nice to hear from you, Antthony. Take care.

MsLomo, Thank you. I appreciate your kind words. And bless you for reading that long, long explanation (lol)! 🙂

I try to treat people the way I like to be treated (however, sometimes, unfortunately, my aggravation shows … lol). We all make mistakes, but it seems that someone made a doozie of a mistake on my account. Poor Shawn probably inherits all types of problems and so do a lot of the other agents/reps. I understand because I had a job while in college that required me to deal with customers on a regular basis. Sometimes, while I understood and emphasized with the customers, the store would only allow me to do so much. I understand the hurdles they are expected to jump through at times. I have to honestly say that everyone at HSN who I dealt with have been nice.

I have shopped with HSN for over 30 years now and mostly have had the best of luck with them. However, I have to be honest and say that QVC does not appeal to me. I tried QVC, but the mistake made on my account recently reminds me so much of QVC (sorry, QVC, but it is true). I hope that this is not going to be a trend with HSN. As it stands, I have paid off all my “legitimate” flex pays, so my balance should be zero. If this mistake is not fixed very soon or if it pops up again next month in the form of a flex pay that I have already paid, I will be going outside of HSN and Synchrony Bank for a resolution. I will be losing my patience shortly if this matter is not closed for good and, while the gesture was really nice, I am refusing the $25 spendable kash as I just want the correction I requested. It is not rocket science.

Thanks for wishing me luck. I hope that nobody else has to this problem. We’re going to keep our fingers crossed for all of us (big grin). 🙂

Shawn, Thank you so much for your email. I appreciate your suggestion regarding Synchrony Bank, and I will definitely check with them again if the pending charges do not drop. When I checked with them the other day, they told me to check with the merchant (HSN). For the record, I really did not expect the Spendable Kash (just the correction and no more strange charges, etc … lol). I probably will not use it, but it was a very nice gesture. I value my time more. Lol … that happens as one gets older. Hopefully, we have it straightened out as everyone needs to be paid (but nobody wants to overpay … big grin).

Well, HSN shoppers, it looks like Shawn and HSN have gone the extra mile to help out this customer, and it appears that everything is straightened out now. (I hope so anyway). Thanks, Shawn and HSN. And thanks to the Rep who (chatted with several) so thoughtfully issued Spendable Kash even though the only “reward” I really want is peace of mind and for what happened not to happen to any other customers as it is time consuming trying to pinpoint errors sometimes.

Dear Moderator, Thank you for your response. It took a while, but I sent you a detailed email today. Hopefully it sheds light on the situation. I tried to list items along with reference numbers, order numbers, dates and anything that might help. Thank you.