I agree. Maybe HSN did not manufacture them, but they did sell them. I, myself, am not very happy about how the recall is being handling. They are just hoping we will go away. I purchased around seven of those fans. I gave some as gifts and had to tell people about the recall. Nobody I spoke to has Venmo (the company the Chinese planned to go through to reimburse $25 … which is less than what we paid). I made a copy of the recall and gave it to the people I gave the fan to. I understand they want verification that the charging port on each fan is destroyed because that would prevent anyone from charging the fan which could cause a possible fire, etc. I realize it doesn’t seem to matter what I think, but I believe the Chinese Company and HSN could get together on reimbursement. Perhaps we could be offered a HSN gift card and/or HSN Spendable Kash. I like the gift card or Spendable Kash idea because we don’t have to expose any of our banking information to this company (or join Venmo and/or purchase a smart phone just get an app for Venmo which I do not want) plus it would just be easier anyway. But if they did that, they would actually make it too easy for customers to be reimbursed. Meanwhile, I have four of these fans in my possession. Needless to say, while I still like HSN.com, I will NOT be purchasing any more LIVING GLO products (& NOT just because of the way they handled the recall, but the fact that some of the fans actually broke down after about 2 to 2 1/2 months).

• This reply was modified 3 weeks, 1 day ago by  Renegade007. Reason: added additional information
• This reply was modified 3 weeks, 1 day ago by  Renegade007. Reason: additional info
• This reply was modified 3 weeks, 1 day ago by  Renegade007. Reason: grammar

Thanks goes out to all of you who posted here. The answers (and the question) are very good. I did not even think about the Rebate sites. Thank you, Martinc, Ennui, and RBLOVED …. you guys are very knowledgeable in regard to the Rebate sites. And Jazzy333, you asked a very valid question. So, if you are getting rebates from a rebate site, maybe asking for Spendable Kash is a good way to go (Martinc’s good advice). I mean that would be great if that works. Then you can make the very best of your purchase(s)!!!! That’s a Big Win! 🙂

Lol … everybody has different taste. Pink is NOT something that reminds me of Christmas neither! However, I still love you, HSN. Apparently somebody likes pink (but not my go-to color for Christmas)! 😂🤣😂😂🤣😂🤣

Sure am glad to hear that your account order status was corrected. A couple of months ago I had an exchange that was, for some reason, treated like a return and it took a while to get it completely corrected. It was confusing as strange entries were made that did not match the exchange process (although I did receive the exchange item I needed). The Reps were very nice, and I appreciate them more than they know. It took a little work to get it corrected. Thank goodness your account is fixed. 🙂

I am beginning to think that HSN is a little off their rocker. I received seven (7) RECALL NOTICES yesterday (as I purchased seven of these devices … never again). I just checked my email a moment ago and HSN sent me the very same RECALL NOTICE seven (7) times TODAY. Gee, HSN, I do hope that HSN isn’t going to send me seven (7) RECALL NOTICES each and everyday! LOL … aren’t you overdoing it a bit?!? I asked in a chat about the payment method (in a polite manner) and was told that HSN did not know as it was the manufacturer offering the rebate. I was ALREADY very well aware that the manufacturer produced the RECALL NOTICE as it is mandated by the organization that deals with safety recalls and they have to do so. So, no kidding. I just thought that HSN might be able to tell me if the manufacturer would be willing to offer another mode of payment/refund. And if HSN did not know (apparently HSN only knew what was written in the RECALL NOTICE) maybe HSN could give me a phone number so I could call and find out if there was possibly any additional mode of refund. Lol .. but maybe not as I don’t speak Chinese. I checked the box to have the CHAT transcript sent to my email and did NOT receive a copy of that but did receive several duplicates of the email RECALL NOTICE again today. Please stop! Thank You.

• This reply was modified 1 month, 4 weeks ago by  Renegade007. Reason: grammar

It must be very difficult for the HSN employees to have to relocate. And that is probably just the tip of the iceberg as they most likely do not feel at home in a different studio. The whole feel is something that they are not used to. And I think that Sarah is really a very sweet person. I am sure that having the type of job that she has can prove to be stressful at times. Life is full of adjustments that we have to make, but sometimes it fails to be easy. Just my opinion (and everybody has a right to theirs).

I have not watched lately, but that sounds terrible. Sounds like HSN is being treated like QVC’s stepchild (poor Cinderella)!

Funny you posted this. I was just thinking of posting in regard to the Living Glow 5-in-one fan. I got my recall about the same time you did. So, you purchased three of them. I purchased about seven of those things. Gave three as gifts and the rest for immediate family. A couple of them just quit working already. I contacted two of the three people already who received them as gifts. They have smart phones, but neither one of them have the Venmo app on their phone. Venmo is the mode this company wants to use to refund $25 for each device. I am betting they save a lot of money this way. Wish they would offer a Visa gift card or something similar …. something that everyone could easily use. I can never knowingly purchase anything else from this company because their only option is Venmo for refunds. Not everybody has that app or wants to freely give out their financial info. Anyone who has the app just be sure to follow all their instructions: Fill out their posted form, watch their video on how to destroy the charging port on each device being recalled and post the picture with the specifics they ask for along with a paper with your initials and the date on it. And I hope that everything goes well for you, and you receive your refund.

Now it is going to be interesting attempting to recycle. Often different places talk a good game about recycling, but when one actually goes there in order to recycle, all of the sudden they don’t do that anymore or there is a fee involved. Corporations that make these sorts of things need to be responsible for the materials they use. They should make it easy to recycle. All after, they are the ones making the big bucks.

I am glad that we received the email about the recall. However, I am bummed that the company is not offering something like a Visa gift card for $25 for each device. I will not be able to get a refund through Venmo. Some of us have a smart phone, but don’t have the app and don’t want the app. Some of us don’t have neither (a smart phone or the app) and don’t want them. Oh well! I will just be sure not to willingly purchase anything from that company in the future. So disappointing!!!

I think that Home Depot and Lowe’s will accept the ion lithium batteries as part of their recycle program. I am going to take the devices that contain the lithium ion batteries to one of these stores. Target recycles also, but I have not checked to see if they take lithium ion batteries or not. I am definitely going to do my best to have these recycled. It is not worth somebody getting hurt or having anything catch on fire. I am going to be much more selective about what I purchase from now on. I think that any manufacturers who use lithium ion batteries in their products should be proactive in giving easy recycling options for consumers …. not just be there to collect the money.

Thank you, ennui! Appreciate you posting that recipe! 🙂

Ennui,

Hahaha! I was thinking the very same thing! As a matter of fact, Little Joe (our dachshund) gets Blue Buffalo beef flavored heart-shaped training treats every now and then. 🙂

Ennui,
I think you are on to something. They plan to save a lot of money by not giving refunds. I feel they are thumbing their noses at us by making it difficult.

MsLomo, Just wanted to stop by this morning and thank you for being my good luck charm and thank JaDiva for starting this thread (lol … as I feel that my posts have dominated her thread). 🙂 This morning I checked and those pending charges that did not belong on my account are officially gone. It appears that the error has been taken care of. (Let’s hope)! Sometimes when other people take notice, it gets things rolling. Thanks! Hope you and everybody here has a great week!

Dear Shawn: The charges are officially off of my account, and everything looks as it should (balanced for both sides). Thank you for your expertise and to every HSN Rep/Agent who has taken time to assist me. (Lol … I am not for the faint of heart. I truly appreciate your patience). I worked with customers a long time ago when I was going to college and it is not always easy as you are the go-between between the company and the customer. Just wanted to be sure to say thank you to all of you.