Same thing happened to me, I really have to laugh at their responses… “you might be eligible in the future”, like anyone that this has happened to would ever chance buying from you again. If I treated our customers this way, we wouldn’t be in business. I guess they have a big pool of idiots to get sales from if this is happening and they come back.

Same thing just happened to me. I would have zero issue if they said I could do 5 pay first, but to charge the card, then deny, have never had that happen. then again I’ve never been denied a multipay, heck I could have used my CC instead, but this option seemed to fit better. Used to order from HSN quite a bit due to the 5 pay for larger ticket items, this one was $1600, so spreading it out was going to help things out, as well as not mess with my Credit score while we finish closing on a cabin. So instead, Amazon gets the sale, took the money out of savings, oh well, learned my lesson, and I won’t be back. Hope you managed to get this resolved quicker than 30. If mine isn’t gone by Monday Morning, I’ll reverse it through the bank.

Same thing just happened to me. I won’t be back. It’s one thing to deny a customer a 5 pay option(although I have NO idea why in my case but whatever) but then to charge the card and say it can take up to 30 days to remove the charge… that is utter bs.

thank you. HSN is telling me it’s up to my bank, my bank is telling me it’s up to HSN to release the funds. The funny thing is they did a $2 test withdrawal and immediate deposit, so WHY can’t they do that with this as well? To me it’s fraud. I’ve seen hundreds of these comments/complaints about this procedure. You would certainly think they would modify this if for no other reason than to NOT have to deal with upset “customers”, although I use that word lightly, as I won’t be purchasing here ever again. I did have one rep on Facebook reach out and offer to try and speed things up, but the other 4 I’ve spoken to all said the same thing “our procedures are clearly stated on the see details of Flex Pay”. I’ve used flex pays on many sites and had ZERO issues, so I guess shame on me for thinking HSN would be the same. IN the end, it’s our fault, no doubt, however, it could be more consumer friendly, and they would remove these stains from their system, and likely even have more customers for it.

EVEN if it’s a temp charge, those usually take 48-72 hours to come off. Why charge if they are going to deny it? I’ve never had a multipay denied ever, and I’ve used it for bigger ticket items many times. In fact in my case because this was $1600, I had the option at my usual place of business for 4 pay, but the 5 pay lowered it a bit so I thought why not. Got an alert from my bank of the charge, then a pop up from HSN saying DENIED. ZERO reason any charge should go through if they are not going to honor the deal. I was already frustrated that their discount codes sent to me wouldn’t work either (read the fine print lol)