Skittles, it has always been 30 days from the day of delivery. Depending upon who you talk to, it can go a bit longer. Since you do not like the mods customer service area, why not try “chat.” I use that section often as well. If HSN goes by the date of purchase, then it is high time they tell their customers the new rule. I, for one, do not like being in the dark . Hmm….I think we both need help on this one. I will give this the ole “college” try and will post again when I have an answer.

Oodie

Hi Sheba. Having problems with kindle. Won’t let me post. Could be the sun.

Skittles, I just reread your post. If I am reading correctly your purchase was 34 days prior to the lower price. You do have leverage here. Let’s say you went to Macy’s and purchased a set of cookware. You opened the box at Macy’s and looked at the top pieces and because they looked OK you made a purchase. However, when you returned home and you unloaded the box you found that the bottom pieces were dented. From the day of purchase at Macy’s you had 30 days to return with no questions asked. HSN is similar in that they are a retail business. However, the difference is that they sell through a cable company or a satellite or through ROKU or Amazon or other networks. You are not seeing the actual product until it is delivered. HSN has always used the date of delivery as the beginning of the 30 days return policy. On this note, please post in the Customer Service section within Community to see what they come up with. You can mention that you contacted CS and all they could do was offer you $5. You will probably be given a way to contact them directly and to give them pertinent info such as date of purchase, your item #, and your membership #. . These people, though customer service, are not like those you spoke with or chatted with. Please, give them a try before you write HSN off entirely. Also, if someone writes in your space other than a CS person, you may have to rewrite again. Seeing a response they may feel that one of their crew is helping you when that is not the case. Good luck. I hope it works out for you. 😁😀

Skittles, so sorry you had to go through this. This is one of the reasons I ask the mods in customer service within community for help. I have found that they do not always rely on what you are told over the phone. They do go the extra mile. I do have one more question on this. Did customer service take into account the number of days it took to receive the TS. Sometimes there is a hold up in delivery. If you have read some of the comments here, you will notice that many say that there item or items have been in packaging for more than a week. Customer Service, should also give you that extra few days for the receiving end. The person you spoke with should have also taken in account that you may not have received your items within their time limit. This is why I suggest you also go to the Customer Service area within Community so they can take it a step further or at least give you a better answer. I feel for you on this one.

Happy Holidays to you as well and may the New Year bring you good health, better shopping experiences and most of all happiness in the days ahead. Try to smile. Tis the season and the only time in my experience that people actually greet one another. Wish it would happen all year round.