Sanibel gave excellent advice. However, there is one more way to contact customer service and that is through Chat. Under orders, use the number to the left of the order which will bring you to your purchase. If you scroll down a bit, you will see the chat and all you need to do is click on chat. Having your order number handy will help the rep find your original order and will help from that point on.

For your info, it is sometimes faster to use a credit card rather than a debit one with the bank. If there are problems or questions you can always contact customer service (credit card) with your question.