Hasn’t happened to me at hsn yet, but I’ve pretty much stopped shopping at QVC for that reason. I ordered 5 clothing items recently and 4 were returns. Heavy perfume, hair, one looked (and smelled) like somebody washed it, rolled it up in a ball damp, and stuffed it in a bag that was too small. One shirt still had the long sleeves somebody had rolled up. (Not the roll-tab type). These were not as-is. About done with that kind of service.