he’s presenting the tsv today. he is very thin but you can still see him if you look hard enough.

I use a ton of Isomers products that I stocked up on when it was clear Evine was going to bleed out.
The new formulations appear to be serious downgrades. For example the multi molecular hyralonic serum that I have in my cabinet has twice as many ingredients as the one being sold on HSN. It is a big shame. Isomers used to be cutting edge and was worth paying a bit more than The Ordinary or Deceim but now Deceim has much better formulations than the revised Isomers ones. They also sell some Isomers products on ShopLC. ShopLC is the worst though. They will say the retail price on the serum is $450 and they will “discount” it to $45 which is about the retail price on their own website so no real discount. And HSN Is selling mostly 1oz bottles which makes no sense if the bottle is going in a shipping box. instead of pulled of a shelf and into a physical cart. The shipping cost probably accounts for more of the price than anything else. On homeshopping everything should be supersize otherwise you are definitely overpaying.

If they were sold at any traditional retailer we would know what their actual values are. This feels like an unintentional mind game. You have no idea what something is actually worth because they are not in traditional retail. Try Deceim if you are looking for an alternative. They have very similar formulations to the original Isomers formulas. I AM NOT recommending against Isomers but do your homework. Many of their formulas are still great but there may be similar formulas from national brands out there at better prices. You can use AI to tell you what good subs are.

Being on so many home shopping retailers is so confusing. Still on Evine’s website at better prices. More products on HSN but at much higher prices. Even more products on their own website but pricing there is mixed.

Thank you for letting me know about the coupon. I may stock up there again because the prices on HSN are not worth it when I can buy traditional brands at similar or lower prices.

However I would still buy from Manuela every day of the week instead of aesthetician Dimitry. His formulas do not make sense. If you are in doubt ask AI. Seriously ask AI if this formula appears too good to be true and it will tell you objectively. It is clear he is a trained aesthetician that only learned how to perform facials rather than a scientist, chemist or doctor that understands biochemistry. He understands hype and marketing. And brands himself as the opposite to fool us. Manuela is honest. I do not agree with how Isomers is being priced but I do trust they know how skincare works.

Cristopher Banks was acquired by ShopHQ’s old parent company during the pandemic and the new parent company (the 5hour energy man) absorbed both ShopHQ and CB. They are probably using CB’s payment system because they probably ended their operations in Minnesota.

• This reply was modified 1 month, 2 weeks ago by  jimadams. Reason: clarification
• This reply was modified 1 month, 2 weeks ago by  jimadams.

Report to BBB.

Even going that route, it took multiple complaints, but copy/paste the text from the product page where it says autoship will lock in your price and eventually they should honor it.

Also report bait-and-switch to FTC and your state attorney’s office.
I honestly think it is an unfortunate error, but the government has no tolerance for advertising one price on TV and surprise pricing on subsequent subscription shipments. Intent is irrelevant. The fact that they are doubling down when we report it is unconscionable.

I never have this problem with QVC, so I hope the error is fixed when they close HSN’s campus.

Wow, my BBB complaint response came back and Corporate is sticking with there was an introductory price!

However, the product page states the following:
About Auto-Ship®
About This Auto-Ship Offer
Receive every 90 days, or customize your personal schedule and get a shipment as often as you would like; you can change your frequency through Auto-Ship Manager on HSN.com
If you select FlexPay for your initial Auto-Ship shipment, all subsequent shipments will be billed on 3 FlexPay payments, with the exception of Andrew Lessman products, crafts and coins
Choose #829541 to purchase this item without Auto-Ship service
Take advantage of these features with Auto-ship:
Lock in your price.
Auto-Ship locks in your original price—even if it’s a Today’s Special. So, you’ll never pay more.

Why is corporate lying to me?

I recommend filing a complaint with BBB. I haven’t heard back from mine, but it looks like they usually reply within a week based on posted past complaints.

It’s a shame they cannot correct through normal channels.
As you said, this is clear “bait and switch.” Inent does not matter. And it being systematic is problematic to say the least.

I felt awful when I hear they were closing St Pete campus, but phone support has always been awful for me, so there is a silver lining. The online reps are really kind, but their hands are tied.

They cannot ship you a product at any price they want. Michael the phone rep straight up lied to me about how auto ship works.
Is sad that they’re closing St Pete campus, but a lot them deserve to lose there jobs tbh.

On HSN’s website:
How does Auto-Ship® work?
Home
Auto-Ship® is a simple and convenient way to stay stocked up and save. You can set up regular deliveries on a schedule that works for you. Your price never goes up.

However, I was told by Michael the phone supervisor that this was incorrect. He was really mean.
My original order was $35 and I was charged over $90!

I submitted a complaint with the BBB and hopefully someone will eventually honor their own policy.

Once this is resolved, I am closing my account.

I dvr it too. It is the only way any shows are watchable. I wish the apps let you fast forward and adjust speed. Can do it on the HSN website videos but not the live shows without going on Youtube stream but that is annoying to navigate.

I am glad Valerie is back. I thought she was a great host and her husband was a great representative. What a beautiful family.

At least pricing on Isomers did not go up as much as SKINN. I can’t believe people buy SKINN at the new HSN prices but I guess people think if they are overpaying for skincare they are getting something better. It is moves like this that are making home shopping die a quick death. HSN used to be a place to find things you did not find at other places at reasonable prices. Now it is where people shop who don’t know any better and then stop shopping when they look up alternatives and feel burned.
I still like Isomers a lot but am finding alternatives when my supplies run dry.

Lindz was there an announcement that they would permanently be on both? I was not sure if they still had a contract with ShopNBC that they were obligated to see through or if they relaunched there.

How do I file complaint against Michael? Thank you again for your help.

@hsn_lynne, is there someone specifically I can speak to? Asking for the supervisor last time was disastrous. Michael said I was lying and that i failed to read the small print. That is gaslighting; he was lying, not me! I was belittled and honestly do not want to subject myself to another mean person over the phone that is going to lie to me and make up policies. Michael even said that he had issued $10 in Spendable Kash, which he never did [@HSN_ryan in this forum, however did issue $50 after reading my post]. Another lie from your customer disservice department.

The rep via chat was very polite and gracious, which is why the phone call was particularly shocking. You and Ryan have been wonderful. I do not understand why the phone team is hostile and untrained. I know that your St Pete campus is shutting down, so I do not know if they are on a scorched earth campaign to drive away the last of your loyal customers.

Michael not only was misinformed, but he straight up lied. He reference pretend policies like “introductory pricing” for auto-ship. I have been a customer for 40 years, but I think even a single hour of viewership would familiarize someone with your autoship program. Michael did everything he could to belittle me and drive me away from HSN. He kept reiterating “introductory pricing” that applied only to the first order of this product, which was completely of his own invention. I think sometimes shipping charges may change on subsequent orders, but pricing is always locked in.

I am happy to make another phone call if I can be assured that there is someone available who will not be mean. I am happy to continue shopping with you if I am assured that Supervisor Michael’s bullying is not being tolerated. It sounds like everyone is trying to skirt around the issue that you have a lying bully on staff that is proudly driving away one of your most loyal customers that shells out thousands every year for decades.

I have read online that others have had to call five or six times regarding an autoship pricing error on subsequent deliveries. I have already spent hours trying to rectify this. I cannot express in words how it felt to be bullied and lied to over the phone like that.
Is there someone specific I can ask for or can something be noted on my account so that when I call in I will not be lied to again? I would think that it saying very clearly on your website in multiple places that my price “will never go up” with auto-ship would have been sufficient, but it clearly was not.

It would be one thing if Michael was merely misinformed. It would be sad for a customer service supervisor to merely be unfamiliar with how auto-ship worked, but I would not cut ties with HSN over it . But he was claiming I was not smart enough or too lazy to read the fine print, which was a complete fabrication. I am not subjecting myself to being lied to and bullied. HSN is literally paying someone to be cruel to their customers and nobody wants to do anything about it.

HSN is trying to do this and that to save costs and drive sales, but your phone support team is your sales prevention department. The host and website promising me one price and being billed for another is fraud. What Supervisor Michael did is gaslighting and bullying.

Thank you, Ryan, for the gesture, but the price difference was more than $50 and this also does not fix future auto ships. Is there someone I can call to fix my account? It is insane that phone support (a supervisor, no less!) thinks that auto-ship does not lock in a price even though it clearly states all over your website that my price would never go up. Michael, the phone agent SUPERVISOR, straight up lied to me and said that I failed to read the small print on the product page. I returned to the product page and it stated quite clearly there, just like it does in your FAQ section that the price for auto-ship locks in the original price.
Chat was apologetic but they said that I had to call to get it corrected, but when I called, I was vehemently lied to.
I have been shopping with HSN for four decades.
Again, I greatly appreciate the gesture, but I was overcharged $60 on this shipment and I have no way to fix future shipments.