@sharon818, it’s not likely we will make a statement about delivery methods in the HSN Community. Although your situation was unfortunate, I have not seen this happen on a large scale. I hope there are no further delays with your orders, but please let me know if you do not receive any other orders by their expected delivery date.

@sharon818, there is not a way to request only UPS Ground shipping but any expedited shipping would go UPS.

I’m sorry you were told that, @sews13, but that doesn’t seem very accurate. The majority of our items come with an EZ return label. There are some that don’t and those items we have to get the label from our partner. Customers have always had to pay to return orders that were not defective or damaged even if you use the EZ return label. I have not heard that we are no longer issuing exchanges but that doesn’t seem very likely. Hope this info helps.

@malikaaa, please remember the information that appears on the winners’ page is not legally verified. You will be contacted via email if you are the potential winner.

@jmc1365, I’ve processed your refund back to your original method of payment. Please allow 3-5 business days for your bank to reflect these funds.