@donahda, I’m sorry but I wasn’t able to locate this order. What is the item you are waiting to ship? We have a dedicated customer service support team who is here to help you with any questions you may have about your order. Please don’t ever hesitate to reach out.

@pil, sorry to see this discount was not applied. I have added the Spendable Ka$h to your account. Please let me know if there is anything else I can assist you with.

@jennifer_massey7, I’m sorry you had trouble placing an order. I can see an order was placed on a different account. The person on this account changed their address to the address on your account. There is still a balance on that account. If you feel this is an error, let us know and we can look into this further for you.

Just a reminder that reviews are not able to be written until 5 days after the ship date. It’s also good to know that orders placed as guest are not able to be reviewed. Please let me know if this is not the reason you’re unable to leave a review so I can look into this further.

@mks, I’m sorry to see you’re having trouble seeing your orders. Are you getting any error message when trying to view your orders?

@valk, thank you for this info. I see the issue. This order shipped on the 14th. You won’t be able to leave a review until 5 days after the ship date. You should have access to review within the next couple of days. Please let me know if you are still unable to review by Mon.

@valk, I’m sorry you’re having trouble leaving a review. The type of payment method used does not matter. You will need to make sure you are signed into your HSN.com account to leave a review. When signed in, are you able to see the orders in question?

@donahda, yes, I responded to your email. Once I had the information, I was able to locate the information needed. I’m sorry for the delay of your shipment but it should show some movement in the next couple of days. Please let us know if it doesn’t.

@jennifer_massey7, no, that will not get you back to shopping. You should contact our FlexPay department so they can review your concern. You can reach them at 1-800-404-8533, Monday – Friday, 8:30am – 5:00pm EST. They are closed weekends.

@bonzomom, what link are you speaking of?

@cam2024, I’m sorry if you had a bad experience with the credit card. We don’t have access to your credit card account so we do not know this information. Any late fees would need to be addressed with Synchrony Financial Bank.

@foxie2, I’m sorry this is happening to you. Are you getting any error messages when tryig to access your orders?

@ennui, I’m sorry if your orders arrived late. I’d be happy to refund any S&H fees for those orders. Please let me know the item numbers that arrived late so I can better assist you.

@ennui, if the orders do not arrive by the expected delivery day, please let us know and we can look into compensation options.

@sharon818, it’s not likely we will make a statement about delivery methods in the HSN Community. Although your situation was unfortunate, I have not seen this happen on a large scale. I hope there are no further delays with your orders, but please let me know if you do not receive any other orders by their expected delivery date.