Hi @jazzy333! I’m so sorry for any confusion. I can confirm that new orders for item 912010 are showing extended delivery with a current (as of 11/13) estimated arrival time by 12/01. It looks like it also was on extended delivery status when your order was placed. My apologies if this wasn’t made clear when the order was submitted.

I’m so sorry for any confusion @deweyswak. I do not see any orders on your account that have shipped today. For further assistance, please email us at HSNSocialCare@hsn.com with the order information. We’re happy to help.

I’m so sorry for the trouble that you experienced signing in, @oodiebom. However, I am happy to hear that our live chat was able to help resolve the issue for you. If any further assistance is needed, please let us know.

Hi @cec20231, I am so sorry to hear this. We’re certainly happy to document how your order arrived and send a replacement if necessary. If this is something you’d like to do, please email us at HSNSocialCare@hsn.com with your order information.

Hi @d1aisy1006556, I am so sorry for the trouble that you have been experiencing with receiving your orders. We’re happy to further look into this and see how we can help. Please email us at HSNSocialCare@hsn.com with your order information.

Hi @gadjet, I am truly sorry for the poor experience. We certainly want to make this situation right. I see that a customer service representative has already waived the return fee and requested for a return label to be mailed to you. Please allow 5-7 business days to receive the label. Once we receive your order back, a full refund will be issued. Please let us know if any further help is needed.

Hi @ek55, I am so sorry that you were denied Flexpay. The charges that you see are only pending and will be released back to you. The bank holds the funds when the order is attempted and then releases them once they confirm the order never went through. You should see these charges disappear typically within 3-7 business days.

Hi @schiltzie, we’re so sorry for any confusion. If you are still being charged shipping after adding the item to your cart, please call our customer service department. They can assist with placing the order with free shipping. You can reach them at 1-800-284-3900 (8am-1am ET).

Hello, I do apologize for the trouble that you are experiencing when trying to play our videos. I can confirm that we are not currently experiencing any technical issues. This sounds like possibly a connection issue not allowing the videos to properly buffer. I suggest pausing the video for a few minutes to let it load. You can also try playing the videos on different browsers or a different device. If you haven’t already, you can download our app and watch our presentations there as well.

Hi Vera, I have edited out your personal information for security purposes.

In regards to your issue, I deeply apologize for the trouble you are experiencing and for any confusion. I have reviewed the order, and it looks like the issue is that your return package was lost in the mail so it was never received by our warehouse. In cases where returns were made using one of our return labels get lost, we are still able to issue the refund since we have the ability to file a claim with the shipping company. Since you paid to mail your return back on your own and we did not supply a return label, we are unable to do that in this case. Regrettably, that is why our billing department denied the refund and is trying to rebill the order. You will need to contact USPS and file a claim for your package being lost. If there was insurance on it, they should be able to reimburse you.

I see that a supervisor did put in a request today for the warehouse to double check if the package was received. That process can take up to 21 days. After that timeframe, you can check back and we can provide an update on whether or not it was found.

Hi lb119, I’m so sorry to hear about the issues with your orders. We’re happy to assist, but we do not have an account in our records that matches your HSN Community profile information. Please send us an email at HSNSocialCare@hsn.com or call our customer service department at 1-800-284-3900 (8am-1am ET) with your order information. We’d certainly like to further look into this matter and make this right for you.

Hi lorabp, I’m so sorry that you are experiencing trouble with our clearance sale. The 10% discount is applied once the item is added into your cart. The discount is working and there have not been any reported issues. I do apologize, I see that the discount did not work on the orders you had placed today. Please call our customer service department at 1-800-284-3900 8am-1am ET. They can assist with correcting this and help place orders to ensure you receive this discount.

Hi @dbseas, I’m so sorry that you still have not received your labels. We just responded to your email. The labels have been re-emailed. Please allow 2 hours to receive them.

Hi @foxie2, I’m so sorry that you are experiencing issues with your online account again. Since this has been a reoccurring issue, I went ahead and reported it to our technical support department. Please allow 48 hours for them to address the concern. After that timeframe, you can try logging into your account to see if it has been fixed. If the problem persists, please reach back out to us so we can further assist.

Hi @arlette958, I sincerely apologize for the order cancelations. Your orders were canceled by the warehouse because they did not have the inventory to fulfill them. I checked and we no longer have any of those items available for sale. They are sold out and not available to order. Since the orders were canceled, any pending funds should have already been released back into your bank account. Please let us know if we can be of any further assistance.