Hi @donahda. I’m delighted to hear that you finally have your ring back! Thank you for letting us know you’ve received it, and for your patience.

Hi @virginia18 and @dixie43. I’m sorry you’re both still receiving emails. I’ve reached out to our accounts team to have the emails stopped. Please allow up to 10 days for this to take effect

Please accept our apologies for any confusion we caused sending a physical check. I’m glad to know your refund has now been completed. Thank you for providing the confirmation, @dbld

Hi @donahda! Our warehouse team hasn’t yet made it to the deliveries from January 30th, but they should be getting to it shortly. Thank you again for your patience.

Hi @jdthird. I’m sorry it’s been that long and you can’t leave a review. We checked, and when you click the link, it should load a page to fill out. Is it giving you any error messages when you click the link?

You’re very welcome. I do want to let you know, with holiday returns, it may be a bit of time after delivery at our warehouse that we are able to process your return and see if your ring is inside. Nonetheless, our team knows all the details of your return and what we’re looking for. We’ll make every attempt to locate it.

I’m sorry that that may have happened! Thank you for letting us know. I’ve alerted our warehouse team so they know to look for it when your return arrives. We have your contact info to update you once we receive it. Additionally, because the earrings were defective, I was able to override the return charge, so you’ll receive a full refund.