Hi @scrappertwin

I’m sorry for the confusion. The first and subsequent shipments of the DP Mega Stamp Auto-Ship are $69.95 each. S&H on the first shipment is $7.50, though I see with your order you were able to take advantage of the craft event, so your shipping charge was much lower. S&H for the subsequent shipments is $5.50.

Your initial order hasn’t shipped yet, but once it does, you’ll have the option to terminate the Auto-Ship. The second shipment won’t ship until February 2026, so there’s no time crunch to decide.

@pax139

Thank you for sharing your feedback. I can certainly understand that a loud voice can make it difficult to continue to watch. I’ve recorded your feedback so it won’t fall on deaf ears. I appreciate that you took the time to let us know, and thank you for your support over the years. 🙂

Hi @arcadelover

I’m sorry the site is operating slowly for you! I checked, and our end, the site loads normally. We recommend clearing your cache and cookies to see if that helps. Depending on the browser you’re using, performance may be different. We recommend using Chrome for the best results.

Hi @merlin88merlin. I’m sorry the reviews aren’t populating for you! I checked, and I can see reviews now. Is the issue still affecting you? I can recommend clearing your cache and cookies. Our site works well in Chrome, but other browsers work as well. Please let me know an item number or two if the problem still persists. We’ll dig deeper and see what we can find.

Hi @rosie952—thank you so much for the kind words and understanding! I’m sorry we hadn’t gotten back to you sooner. Although the move definitely involves change and adaptation, we are thrilled to continue on as HSN, and we’re absolutely delighted that you’re still watching with us. 🙂

Hi @dodiedoo,

I’m sorry your orders are delayed! I checked, and we do expect to be able to fulfill both, but the new expected delivery date is July 3. Thank you very much for you continued patience and understanding.

Hi @clm87,

I’m sorry that we don’t have photos of the plus size models for the DG2 06.28 TS! I can definitely understand how you rely on that to make the best choice regarding size. Thank you for bringing this to our attention. I’ve forwarded it leadership so it won’t fall on deaf ears. We certainly didn’t mean to cause such stress while you shopped with us, and I hope you can accept our apologies for the frustration we caused.

Hi @tracynjoe64

We are relocating our operations to our corporate headquarters in West Chester, Pennsylvania, already home to our sister brand QVC. This move gives our team access to world-class studios and cutting-edge technology, so we can keep making your shopping experience better. We’re investing to bring you a wider variety of shows and videos in more places—including TV, social media, streaming, our own website and app, and others – more seamlessly than ever before.

-Joel

Hi @diana818,

I’m sorry for all the headache this recent return has caused! Because the stones had discoloration, I was able to refund the original shipping charges now. You should see them on your statement in the coming days.

Thank you for taking the time to share your feedback about HSN’s move to PA and other recent changes. I can definitely understand where you’re coming from, and I’m sorry it’s soured your experience shopping with us.

We truly hate to see you go, but we do appreciate your continued business with us over all these years. I’m hoping you’ll give us another shot to delight you in the future. I’m sure we’ll have some of your new favorites.

-Joel

Hi @heartsong79

I’m sorry to hear this happened to your SB spinner! Her luggage does come with a 5-year limited warranty. Please visit this link to get that process started: http://www.24-7international.com/warranty

They do require a copy of the receipt, so I’ve located the order for the 30″ spinner (May 2024) and emailed you a copy. It should arrive in your inbox shortly.

Happy Memorial Day, @sheba2011!

Hi @meek012345

I’m so sorry that this transpired! Thank you for providing details and bringing this to our attention. I show that our finance team has responded to the message the agent sent—you will not be charged for the Azaleas that didn’t arrive. I’ve also added some spendable ka$h to your account as an apology. You’ll be able to see it and apply it to your next order. It will expire on 07.19.25.

We absolutely value you as our long-time customer, and we are sorry for all the stress we caused with this one. I hope you’ll give us another shot the next time you see an item you’d like, but I understand if that might take a little time. Please don’t hesitate to reach us as needed for any concerns.

Hi @oodiebom

Thank you for clarifying. I’ve let our web team know about the issue, and we hope to have it fixed soon. We appreciate you bringing this to our attention.

Thanks again!
-Joel

Hi @dmillerrrrrrrr.

I’m sorry your review isn’t showing yet. I’ve reached out to our team that moderates the reviews for additional details, and to see if we can get it published quickly. I appreciate your patience while we find out more. We’ll be in touch soon.

Thank you for providing the additional details, @diana818. I’ve escalated your concern to see what we can confirm, and how else we might help. I definitely appreciate your patience and understanding. We’ll be in touch soon.