They always did in the last 20 years I shopped at HSN. It’s another way that HSN chooses costs savings for them vs the customer. The CS has greatly gone done and if you have an issue, good luck trying to resolve it!
I recently received 2 pairs of the Clark’s TS and like everyone said, they ran small. Sent them back for an exchange and was credited instead minus the shipping fees. When I called them I was told that I was suppose to call them for an exchange. The return label has an exchange option, which I used, but was told that since I didn’t call them I was basically out of luck. No apology of course. She said that since both my choices were out of stock, they have to do a return and charge me shipping which is $16. They know the item was a problem as the reviews all state the same thing. She told me I should have sized up!
Never will shop with HSN again since they can’t be trusted. Amazon makes returns so simple that I never hesitate to order anything from them.