Totally agree, decisions made higher up are at times not in the best interest of the long time shoppers, the catchy things they are trying to do well as you said in so many words are annoying, they did a housecleaning years ago and it was strategic on their part i’m sure but they lost loyalty of a lot of viewers. My heart is sad to see Shannon Smith go and on QVC to see Carolyn and Dan go, these people are staples and loosing Shannon, well people will obviously still shop but their audience is “dedicated’ folks who hae shopped for years. Free returns, well you can change the color of what you order but chances are it will not be available – these are not pluses. I miss Shannon Smith already and Carolyn Gracie’s garden shows and her and the Denim Company guy, hate to see these folks let go. trying to be positive but well, just makes no sense.