Thanks Kyle. I will package up both bags and ship back to your team on 5/17/24.

Hello Krissy:
i received the replacement bag today and while i really appreciate everyone’s effort to replace the bag, unfortunately it has the same defect as the first bag. I think that it’s best that I return both of the bags.

I will use a return label from one of the packing slips, and place both bags in the box that arrived today and return it to you. Can you please credit my credit card for the original purchase price?

thank you, Krissy.
I responded to your email, but it looks like it did not go through yesterday. I would very much like to exchange this bag. please let me know what our next steps are to replace the bag.
much appreciated!!!