Thank you for the response. I will be reaching out further as it .akes no sense that as a paying customer to HSN that I am not able to print a return label that includes all pertinent information included. Instead I must handwrie a “note” myself. My HSN days are limited.

It is for the 4 piece Londowtown Nail kit. I recently learned that I have to mail it to them and handwrite a note requesting a refund to be issued. This does not sit well with me. I purchased through HSN not the manufacture. Oh, I was told if it was defective then you would be able to help. Please explain how this makes sense? Is HSN a clearing house or something? Think my days are limited with HSN. It is very important that an easy way of returning items is in effect. Having to hand write a note requesting a refund to an outside company dies not sound easy.