I had an order that I got email that it shipped. When I didn’t receive it, I checked and only the label was created. There was no tracking number because it never shipped. I had to contact HSN to tell them they did not ship my order. WHY does the customer have to tell HSN that they never shipped an order? HSN should have CONTACTED ME to let me know I wasn’t receiving my order and automatically refund it. It seems shady the HSN does not do that. It is HSN responsibility to make sure every order has actually shipped before sending an email that it did ship. Also HSN should automatically replace the item or refund the account. The customer should not have to be responsible for letting HSN know that HSN up and didn’t ship order,. In my case HSN could not full fill my order because none were left. I ordered it early in day and plenty were left. HSN needs to do a better job. In making it right and contacting the manufacturer to full fill the order. Just saying they don’t have anymore is not acceptable. It is not the customers fault.