The last 2 times I have needed to return an item there was no return label. What is up with that? I called on the earrings they sent a label but it was a UPS label. So I keep them even though I hate them. Now the sneakers are too small and again no return label. I just got off the phone and she said she would said out an easy return label. If this is a new policy to make it more difficult for returns HSN needs to publish it…then I will discontinue my 20 year relationship.