Did finally receive refund. Switched to Mint for provider using my old iPhone. VERY HAPPY with $15/mo.!!!

Multiple phone calls – HSN agreed to authorize return and give me refund. Have yet to see it…
Apparently tracfone is now owned by Verizon, hence lack of customer service I had from tracfone for years. I’ve purchased multiple tracfones for myself, sister and Mother – never an issue. The plan sold to me was for UNLIMITED talk & text for one year. Buyer beware.