Forum Replies Created
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I can’t tell you how many times I’ve called CS after placing an order and having it coming up different than it should. The first time is always “it’s too early, you’ll have to call back later “. Next day “it’s too late the order has been placed, call back after you’ve received merchandise “ Then its, “I’m sorry there’s nothing I can do at this point, I don’t see any evidence of what you’re saying”. And you’re right about prices being lower elsewhere. I learned to check and more times than not I bought elsewhere
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Thanks for the feedback. I will do screenshots in the future but I haven’t been that fortunate. I’ve gotten “it’s too early for me to make any changes you’ll have to call back” “it’s too late that order has already processed “ “I don’t see any discount like you mention” etc. I’ve even gotten to the point where I decide if I want it bad enough to keep anyway or pay return shipping. I seldom even bother making the frustrating call. On the plus side I’m saving money by watching/shopping less and less.
My biggest complaint before was all the hosts fake raving about this or that product being their absolute favorite-fill in the blank- that they couldn’t live without. You kinda believe them until the next time they say it about another brand.
But consistent charging more than promised isn’t cool. Once, maybe twice, but I’ve had this happen more than half dozen times in the same number of months. They’ve never once changed the price even when I could tell them the show, the host and the time aired.
But again , thanks for the feedback. At least one person has listened to me! -
I’m glad I bought the Creami but it doesn’t work for me like they demonstrated. I run first time per instructions. Then take out couple spoon fulls; add some fruit, etc, then run again on “mix in” or “respin”. Then mix spoon fulls back in (need to use a bowl).
My problem with mine is that the blade doesn’t pull ice cream completely from sides or even the bottom. Literally HAVE to mix all in bowl. Called customer service 3X. They tried but weren’t any help. Sent another mixer blade but didn’t help. Gotten use to the running repeatedly, you still have ice cream in 2-4 minutes. Just hate the presentation makes it look so simple.As to recipes, use any recipe you would use to make ice cream you like. Just keep quantity to level shown on container. I make 3 or more at same time and just use milk, sugar and vanilla, then add chocolate, fruit, etc as mix in. For 3 containers I warm 3 cups milk in large measuring cup. Add I cup sugar (1/3 c per container) and 1 tsp vanilla. Blend well and divide equally into 3 containers. Finish adding milk up to line. Tastes like snow cream (remember back in the day!) or add your favorite after first run. My only problem is presentation misleading- but nothing new there
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It isn’t a matter of placing an order then the price goes lower. It is the opposite. I submit an order which has certain specials, coupons, discounts, etc offered (and yes I read the details and restrictions) then when order is entered and it comes up with “it’s yours” there is a higher price than what I essentially agreed to when placing the order. Sometimes it’s the next day that the price changes.
Also, I’ve done screenshots before placing order and then afterwards. They aren’t worth anything. I recently tried to check on an order that had increased after being placed. When I said I had screenshots of the order before and after being placed, tHey could care less. The rep told me she couldn’t use screenshots in any way.
On another order I tried a coupon that was shown (20% off an item). It went through showing the discounted price so I placed order. Turns out that I had used the coupon a few weeks before on a higher price item. Instead of telling me the coupon couldn’t be used but once – THEY CHANGED THE PRICE OF THE PREVIOUS ORDER ($100 item)TAKING BACK THE DISCOUNT AND GAVE ME THE DISCOUNT ON THE LESSER AMOUNT ITEM ($20 item)
Can you imagine shopping at your local supermarket, buying what was on sale, using your coupons, etc.. The total comes up to $100, but after all the deductions are entered you owe maybe $45 let’s say. The the clerk tells you you have to pay the entire $100 today but in a few weeks you’ll be given the discounts back, so you’re really not paying the higher price at all. (THEY JUST ARE GOING TO USE YOUR MONEY FOR A FEW DAYS) You’d leave your groceries and walk out after saying a few choice words. And you wouldn’t go back to that store.
But HSN customers are expected to do just that, their credit card charged a higher price and then getting promised discount later. In the first place this is a load of to even say this in the first place and second, I have checked my statements carefully and I have never been given the discounts later. Maybe some people do and maybe they work for HSN and just say what they’re told to say.
The first time this happened was almost a year ago and the discounts promised when order was placed was only $2-3 on some already clearance items of $9.99. I talked to a CS rep, got no help and so I let it go. (It was worth the $9.99 to me anyway)
But this has been happening more frequently. Occasionally I’m “given” a credit to placate me but not actually admitting the problem.
I’ve but from HSN regularly for over a decade, spending way more than I should. Buying everything from makeup, clothes, shoes, household, etc but enough. I have returned everything bought before Christmas (and went out and bought gifts locally like I should have in the first place)
It’ll have to be something extreme before I’ll place another order with HSN.