Update! After finally self submitting, flex paid my rent twice this month, it had to be in error however because I am now being charged twice my rent since one of the payments they tried didn’t work the first time. Meanwhile, in my resident portal it’s showing my rent is paid until the the next day(today) I see my rent isn’t actually paid and I’ve been charged twice the rent amount. I will be pursuing legal action against flex for false information, manipulative tactics, and and unprofessional environment. What kind of company doesn’t have a direct line or email to Human Resources. I should be refunded my funds and rent paid in full per terms of our agreement and I shouldn’t have to post on a message board to help resolve an issue.

Due to technical issues, flex was unable to submit my rent payment to my property automatically. However, the funds for the first half of the rent were still taken out of my account.