I am feeling pretty dumb here. I am not able to follow your instructions.
If I click on the account button this is what I see;
Sign Out
Order Status
Flexpay Manager
Alerts
Payment Methods
Auto-Ship® Manager
Account Updates
Track Easy Returns
Spendable Ka$H
Manage Preferences
HSN Card – Apply Now
HSN Card – Pay My Bill
HSN Card – Offers

I don’t see my orders and that is where I get lost.

I would like to return an item that just isn’t what I thought it would be. HSN does not make returns easy as they say.
I had a document slipped under the address label when it was sent to me.
That document does not have the full return address legible. Trying to follow their website instructions are wrong.
When you locate your item number and look to the right return options is not in the list. Why is it on one page and not where it is supposed to be?
All I need is the full address in Yuma Az. To send this item back.
What a hassle!