Trying to overcharge me
I was trying to make a purchase and when I check out the price says $79.55 which includes taxes and shipping but it keeps declining because it’s trying to charge my card $92.54 for some reason
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I’m truly sorry that you’ve been unable to order, @kura7! I’m a big Jade fan, too, and this drop pendant is stunning! 🙂 The order total for this necklace was $91.55 after tax and shipping. When a discount is placed on an order, we are required to authorize the full amount, however, that should be updated to the correct price within 72 hours, depending on your bank. We would be happy to help you place your order or to provide further details directly at 800-933-2887. You can also reach out to us by email at HSNSocialCare@hsn.com.
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I just recently had a similar thing happen. I ordered an Andrew Lessman item using a coupon; the correct reduced price showed and I hit ‘place order’. all okay, but it showed up in my e-mail with the original price and in my order status at same incorrect price. I cancelled the order, placed it again and lo and behold, all worked as it should. Just a reminder to check your order status for charged price before assuming all is okay.
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One day I had issues w/the site. tried to do 3 payments, clicked on it, and it kept converting it to 2 pymts. have only bought 2 items since and no issues.
Conversation Info
Posted in Jewelry
4 Replies
03.05.24 2:37 PM
4 Participants