Unable to View Presentations Online

Bonzomom
1 week ago

Is anyone else having a problem viewing a product presentation online? I keep seeing a black background, an exclamation point, and a message asking me if I’m a Bot!

Any suggestions? I can’t seem to get my presentations back.

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- hol44
- 1 week ago
No i can see the presentations online now but I do think that has happened to me before too though! Very frustrating!
- jmc1365
- 1 week ago
Yes! I have the same problem and its been going on for a long time.HSN is aware of it and so far hasn’t been fixed.So, in my case if I can’t watch a video I’m certainly not going to purchase!
- MJK58
- 1 week ago
Posted from an OCT/NOV 2024 thread by HSN…

hsn_lynne Moderator 2 months ago
To @je141, @colorcrazy, @mick45, @charliek, and @sybilcat :

We’re sorry you’re not able to view the video. We leverage a YouTube video player for product videos and some customers may receive a message to “Sign in to confirm you’re not a bot” when trying to watch videos on HSN.com. This is a recent change by YouTube in an attempt to reduce bot traffic by blocking IP addresses. Unfortunately, at this time we are unable to resolve the issue.

We’re happy to answer any product questions you may have.

This reply was modified 1 week, 1 day ago by MJK58.