Unable to View Presentations Online

Bonzomom
01.11.25 5:35 PM

Is anyone else having a problem viewing a product presentation online? I keep seeing a black background, an exclamation point, and a message asking me if I’m a Bot!

Any suggestions? I can’t seem to get my presentations back.

sort replies - newest | oldest

- PATTYF
- 2 weeks ago
Haven’t been able to see a video in months. I will not be forced to open up a YouTube account. I wanted to see a presentation on a certain beauty product I need to see the texture of ithe product to determine if it would work for me. Otherwise I feel like I’m flying by the seat of my pants and I’m tired of sending items back. I’m very annoyed.
- hsn_timo
  
  Moderator
  
  2 weeks ago
  
  @pattyf
  
  We are sorry you are having difficulties with viewing the presentations. Mary’s suggestion to use a different browser was excellent. We hope you followed her advice. Also, clearing your cache and browsing history can be helpful. Another solution could be viewing the videos in “incognito mode” by simply right clicking the link and selecting “open link in incognito/Inprivate window”.
  I hope this helps!
- MaryMary1969
  
  2 weeks ago
  
  Try viewing it in another browser.
- jeannie447
- 2 weeks ago
You tube making us sign in to view a product video is ridiculous. If I can’t view the product video without going through the process of signing into you tube you will be getting less buys from me. So frustrating.
- MJK58
- 01.11.25 10:47 PM
Posted from an OCT/NOV 2024 thread by HSN…

hsn_lynne Moderator 2 months ago
To @je141, @colorcrazy, @mick45, @charliek, and @sybilcat :

We’re sorry you’re not able to view the video. We leverage a YouTube video player for product videos and some customers may receive a message to “Sign in to confirm you’re not a bot” when trying to watch videos on HSN.com. This is a recent change by YouTube in an attempt to reduce bot traffic by blocking IP addresses. Unfortunately, at this time we are unable to resolve the issue.

We’re happy to answer any product questions you may have.
- jmc1365
- 01.11.25 9:49 PM
Yes! I have the same problem and its been going on for a long time.HSN is aware of it and so far hasn’t been fixed.So, in my case if I can’t watch a video I’m certainly not going to purchase!
- hol44
- 01.11.25 6:22 PM
No i can see the presentations online now but I do think that has happened to me before too though! Very frustrating!