Tuesday’s VIP Frenzy Sale April 18
What a joke… placed an order for Rarities by Carol Brodie opal neckkace, special price at $116.00 ($38.54) price reduction from original price.
When I recvd order confirmation, I was charged full price $154.54 etc with tax, s&h totaled closer to $173.00.
Called customer service to inquire why they didn’t honor the sale price and was told the Tuesday VIP Frenzy program had some glitches, so HSN notified customer service reps of the problem. The rep I spoke to said HSN is not honoring the prices that appeared online. I just cancelled the order, poorly handled.
-
Thankfully I had better luck with the frenzy pricing. I ordered three items (Marla Wynne, Democracy and a tee from Ali) and all showed at the discounted price. I checked it several times including again today because I have also experienced what you did in the past and was very frustrated to see the higher price show up. Hopefully HSN can get this straightened out because it can be a real turn off when things don’t get priced correctly on order. Otherwise, this time for me, I appreciated the savings.
-
Hi. This has also happened to me. When it does I cancel the original order and wait a few hours and then try again using the coupon. The coupon could be tried again next Tuesday. Seems they are using the same code each week. Also, I would repost this to customer service within community. The Mods there are very efficient and may be able to help. At least I hope so.
Conversation Info
Posted in Talk Among Yourselves
3 Replies
04.19.23 10:48 PM
3 Participants