Synchrony closed my account without warning!
I’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
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This topic was modified 3 years, 3 months ago by spitfirecheri. Reason: Tags
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This would have nothing to do with HSN or QVC.
Synchrony is the issuing bank and only they have anything to do regarding the cards.I have a number of cards issued by Synchrony such as amazon,etc and have never had any issues.I manage my account on their site so I do keep a close watch on what happens with my accounts.
But I have seen a number of posts about account issues with them.So I consider myself lucky to have had no problems with them so far.They did close one card that had a zero balance and had not been used for 2 years and stated it being inactive as the reason for cancelling.So they will cancel for going to long without using one of their cards.
QVC doesn’t own HSN.Both are owned by Qurate Retail Group along with a number of other store brands.-
QVC and HSN contract with Synchrony to offer their card and I’d guess they would have some sort of control over the policies?
Either way, it’s not been a great experience when I’ve not had any issues previously then all of a sudden they close it out before I can even have a chance to correct it. Seems shady to me. I didn’t have these problems when they went through Commenity. I have a Q card also and I’ve had nothing but problems with payments disappearing. When I called in the rep could see the payments and that they were in her words “an area that she couldn’t access”. She had to escalate it to have someone else go in to ensure my payments would get posted properly.
I have another account with Synchrony and it’s been a really good experience. So I’m inclined to think it’s the agreement that the parent company has set up with them.
Maybe it’s better that it stays closed. I don’t know, it just doesn’t seem like a good customer experience when I’ve been a good customer for many, many years.
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no. HSN has little to no control over banking policies.
only APR and a few other acct structures – but none about acct performance or closures.
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Synchrony has closed 2 of my accts, JTV and Zulily without calling me, just sent a letter after the fact. Also they have reduced credit amounts on Amazon and HSN. These were lowered with the the reason of no real estate listed. No one asked me about assets or real properties when I applied! I received letters by mail after the fact. This hurts my credit badly. The 2 accounts they closed I owed nothing on the accounts. I think that this is extortion. The two accts. They took the amount of credit away to what I owed on these.
I’m so tired of things like this happening because they do know that it is bad on your credit report. I’m not going to do anything about the 2 closed accounts. Frankly I don’t want to do business with banks that do thing like this! I could see if it was me not paying but it isn’t.
NOT HAPPY!
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I’d never heard of Synchrony bank, but thanks for the info so I can avoid them. I’m not defending hsn because I am not a fan of theirs, but I’m not sure why it’s hsn’s fault. It sounds more like the bank.
Having said that, though, I just had a horrible experience with shipt, owned by target, which resulted in target blocking my redcard and purchases I’d wanted to make online for the better part of the last 2 months and practically treating me like a criminal due to their mistakes. They finally unblocked it a day or two ago after a huge hassle that was entirely their fault.
I think a lot of the problems like these stem from all of the automation involved, with no human intervention unless numerous complaints are made. If a human had read my email to shipt and acted on it instead of letting automation take over and go ahead and do the wrong thing, none of the frustration, stress, and anger I had over this issue would ever have happened. It’s probably the same in your case. Technology isn’t always a good thing, especially when left unchecked and unsupervised.
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I’d agree that so much of how we interact lacks the human touch and not that I’m a high touch person but, more expedient notification or contact rather than completely closing something out doesn’t seem like much to ask.
Relating to your target experience, I feel like I’m being treated like a delinquent customer and that nothing else was taken into consideration. It doesn’t make you feel like a valued customer that’s for sure!
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Synchrony lowered my credit limit by $900.00 a few days ago and I’ve never been late with a payment. Synchrony CS couldn’t understand why this was done. This has taken a hit on my FICO score! I paid off a sizeable HSN balance last year then I started to use the card again. It must be the agreement with Synchrony and HSN because, Comenity did me the same thing although I was never late paying them.
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I think many cc companies are lower limits because of the high unemployment. They did this during the financial crisis too.
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Valk, thank you I received a letter today. That’s not the reason why my credit amount was lowered. The letter states that it’s because there’s no real estate on my credit report. Duh! My two properties have been paid off for close to 18 years. After thinking about it that’s okay I don’t have to use their card to shop here.
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How frustrating! If they closed your account in error, be proactive. Tell them you need them to contact the 3 credit reporting bureaus and have the negative information removed from your report. Then follow up with all 3 bureaus to confirm they removed the negative information. If Synchrony cannot document why the account was closed, it was clearly their error, and THEY NEED TO MAKE IT RIGHT. As hard as it can be though, one has to stay calm and super nice when talking to the credit people. You just get more help that way (in my experience). Will you please follow up here in the Community and let us know how it turned out?
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I made a payment as requested and called back in today. They are refusing to re-open my account. They said that there was another returned payment in October and one last month so regardless of how long I’ve had my account, the number of good payments made and the amount of money I’ve spent over the 4 years as a card holder, and 20+ years as a customer, it doesn’t matter. They’ve lost me as a customer and anything that I’ve purchased within true 90 return window will all be returned. I’m done with HSN and QVC.
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What a bummer Spitfire! Thanks for following up.
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Maybe it’s for the best…sounds like you are a good customer and if they want to be shady they are the ones who will suffer in the long run. Many companies would love to offer you credit and treat you with appreciation…I am just amazed that people can be great customers for years and one thing happens in someone’s life and maybe a payment is late or payment is delayed a month and companies bypass all the years of service and great payment history accounts for nothing!!! They don’t deserve your business..
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has nothing to do w/HSN. they don’t set the banking rules. if HSN gets upset enough with them, they might change lenders at the end of their current contract.
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Same just happened to me! I have has this account for 13 years!!! Sorry HSN guess I’m moving on.
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has nothing to do w/HSN. its the Bank’s rules on accts. this year many lenders (banks) were more active in enforcing their banking rules.
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Folks – HSN has nothing to do w/it. Banks do this all the time – i work for a bank.
i had an acct for 30 yrs. and was about to use the card 13 mths after last usage and the acct was close due to lack of use. call the bank and they might reopen – or at least explain why it was closed. -
I just got notification that they did the same thing to me. Yes I have had returned payments, WHY? because sometimes they take up to a week and a half to pull the payment from my bank. We are living in the middle of a pandemic excuse me for not remembering that I MADE A PAYMENT. Charge me a return fee and call it a day dont hurt people financially or credit wise. I was told the same thing to make the payment and call back to see if it could be reopened now I know not to have any hope that they will do so. SO frustrating. I hope this does not hit my credit too hard.
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MIND YOU ZERO LATE PAYMENTS! I always see the notification and go ahhh and resubmit it. this is INSANE to me. ALLOW PEOPLE TO MAKE DEBIT PAYMENTS!
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Actually, I’ve had numerous HSN cards closed due to “inactivity”. I also never carry a balance on any card. So is it “this card hasn’t been used for a while, close it” or “this person never carries a balance so there’s zero chance we’re going to make anything off them, close it”? Who knows, I know I’ll not open another one.
Conversation Info
Posted in Talk Among Yourselves
21 Replies
06.23.21 5:57 PM
12 Participants