Setting up New Hsn Account with Synchrony

sadie79
08.28.19 6:42 PM

You need to go here ——>

https://www.synchronycredit.com/eSecurity/Login/login.action?clientId=hsn&accountType=generic&langId=en&showfulllink=true

Register your new account using your old Hsn account card number if you don’t know this you will most likely have to call and pay by phone with an account representative at Synchrony the new number is 844-889-9676.

Once you set up your account online add a new checking account to make a payment.

sort replies - newest | oldest

- SweetClover
- 08.30.19 6:14 PM
Thank you for the info thank goodness I still had the old hsn card to use to setup my new account and will be able to pay online through hsn website
- sadie79
- 08.29.19 10:41 PM
If you call the number it actually says “ issuer of your hsn card through synchrony bank” I had absolutely no trouble whatsoever signing up with my old account number. I have multiple cards through synchrony. Walmart, Sams, Tjx, Lowe’s, PayPal, just to name a few and while these companies are never perfect, I am certain unless your card didn’t transfer or you don’t have the proper account information to register that link is the correct link. I have also never paid any fee to make a payment through the telephone on any of my cards with synchrony. Best of luck to everyone.
- snowcollector
- 08.29.19 10:34 PM
And this is why I don’t have an HSN account…
- emt1404
- 08.29.19 7:17 PM
I also filed a complaint with the BBB. I am outraged that I have to pay by phone – with a charge – in order to get my full account number – to then be able to pay online. As soon as I have what I need to pay my balance, I will be cancelling my card and I will refuse to pay any late fees. This is outrageous. You have got to be kidding me. Pay extra to make a payment to get my account number.
- goldie530
  
  08.30.19 12:14 PM
  
  I originally filed a complaint with Synchrony Corporate Headquarters over this issue. I received no response, so that’s why I went to BBB and CFPB. I just want Synchrony to fix their website. It really shouldn’t be this difficult to get some acknowledgement from them to help those of us who are still experiencing difficulty. I have a few other Synchrony accounts and have never had this type of situation where it seems they just don’t care. While I am glad many of you had a painless experience with the transition, those of us who haven’t are clearly frustrated and Synchrony is doing nothing to help us. It really should not be this difficult to pay a bill online. I logged in again this morning and got the same “We’re sorry…” message. I’m pretty sure it’s not my browser, as I have tried logging in with three different devices, at 3 different locations, multiple times with no success.
- cmd1
  
  08.30.19 4:13 PM
  
  Hi goldie530, sorry you are experiencing difficulties not able to access the online page to pay your bill. My issue with this bank switch is different, I did not have my account number. I had to go through hoops to get it in order to register online as both Comenity and Synchrony left me high and dry stating they do not have my HSN card number and I have to wait a month or 2 to get my new card before I can register for online access. What I did is from a credit report that I pulled last June, I had the 12 numbers at the beginning and then an old statement dated over 10 years ago had the last 4 digits. This is how I was able to register with my HSN card number which is unacceptable because during this transition no one should have been inconvenienced or should it be so difficult to pay bills online. I will definitely close my account soon. I know closing a long standing account can hurt your credit score but at this point, I do not care and I am very upset for the trouble I had during this conversion.
  
  I would suggest to try to clear the Cookies on your device. Go to the HSN homepage, click on Account on the right side of your screen, go down to where it says HSN Card – Pay bill. Click on it and it will bring you to the Syncrony-Hsn site, click on Pay online. If you had already registered, put in your log in information. If not, click on register and again in order to do so you will need that almighty account number.
  Hope this help…Good Luck!
- goldie530
- 08.29.19 5:42 PM
Thanks for the link, but unfortunately it’s the same one I’ve been using and I get this message each time I log in: “We’re Sorry. We apologize our system is having technical difficulty retrieving your information. Please try again later.” I cannot reach a live person at the 844-889-9676 number either. Apparently, that is for HSN customer service and not for Synchrony CS. There is also a fee to pay your bill through the automated system. After 4 days of this nonsense, I filed a Better Business Bureau complaint. Hopefully, that will get some action. All I know is after this experience, I’m paying off the Synchrony HSN card and canceling it. If enough people do that and it impacts their business, maybe Synchrony will get their act together and fix their website or give customers a number they can call to reach a live CSR.
- knitterly
  
  08.30.19 6:29 PM
  
  .