Read the fine print for this disaster on top of Shipping

Indeed. I mentioned this in another thread. I’m not sure WHY they did this on order OVER $75 when they did NOT prior to the new policy going into affect. It MUST be about making money in some way, especially if it involves the HSN card. I really don’t see the logic in it. People are going to look at their statements over the next few weeks and wonder WHERE ALL THESE CHARGES came from! Not to mention it will eat up your the balance of your checking account if using a debit card!!

Thanks for posting this. I had read it too quickly to fully understand just how much HSN is now using this new policy to hold onto customers’ money even before an item is purchased. This is upsetting and I will no longer place items I might buy into my cart until I decide I definitely want to purchase. HSN is trying to sell this new policy as benefitting customers; for most of us it is going to discourage us from many unneeded purchases – which might be a good thing for me!

That doesn’t make sense! Is it written poorly? I could see them charging your card for all items purchased within the 24-hour period but not items just put into the cart. That being said, I am also buying less – I applaud the $75 and up free shipping and the combined shipping but the single item shipping should not have been eliminated.

I am not quite understanding the policy. If I put one thing in my cart and then remove it within the 24 HR period hsn can charge me $5.95 for shipping and then later refund it? That does not make any sense and I would question the legality of that policy.

I find it illegal to charge for shipping if it is just in your cart. That makes no sense. I could see if you actually purchased something.

We apologize for the confusion caused by the credit/debit card authorization details. We’ve updated our shipping and handling promotional disclaimers to provide clarity. We want to assure you that we do not charge or place a temporary authorization hold on items you add to your cart.

After you place an order with HSN, we temporarily authorize the full amount (including $5.95 shipping and handling charges and tax) for each item, on your credit or debit card at the time of purchase before any shipping promotion discounts are applied, which may be a higher amount than your order total.

If you have additional questions, please contact Customer Service for assistance.

That’s not the concern. The cincern is this: After you place an order with HSN, we authorize the full amount (including $5.95 shipping and handling charges and tax) for each item, on your credit or debit card at the time of purchase before any shipping promotion discounts are applied. The available funds for spending with the card will be subject to a hold equal to this authorized total amount.”
So my entire order amount – not just the 1st flex pay + tax & s/h – is held against my credit card or debit card balance?

I quit QVC many, many months ago because of their lack of customer service and just plain devious business practices. I will NOT order from them ever again! Right now I’m waiting on one item from HSN to ship, purchased prior to all this devious shipping practices and then I am finished with HSN too. I’m not sure what they are trying to accomplish by this new shipping protocol. What they’ve accomplished from me is loss of a customer.

For me bottom line is this, I will no longer be ordering from HSN, I order mostly Beauty and items that always carried free shipping, and I usually order one item at a time, therefore this new 5.95 idea is not going to work for me ,no way, no how, been an HSN customer for 28 years, and sorry to say goodbye.

My answer is is that I will shop locally. Now that I’m on Roku only, I can delete HSN and QVC so I won’t be tempted. I’ve had enough of their nonsense.

I am emptying my cart!!!! By the way the Prai ageless day & night cream that’s $19.99 on HSN plus the $5.95 is available elsewhere. I ordered mine today. $21.60 & free shipping to store. I have often found items on HSN that I can get a better deal on.

I guess I’m done with HSN due to this new shipping policy. I rarely buy more than one item per day and mostly things like Beekman products which used to be free shipping that will now have $5.95 shipping. I understand HSN’s thought process but honestly I can see a lot of issues and follow up on my part being needed when the shipping charges don’t “drop off” the way they are supposed to. It’s a shame, I think you will lose a lot of good, loyal customers. Good luck to those who stick around. I think you’ll need it.

I agree with you; they killed it for me too as far as buying from them. Almost $6 for shipping, and for one (1) item. I’m done with HSN and their foolishness.

HSN is going to be losing a whole lot of customers, including me. I’ll hang on with QVC until I become tired of them and their foolishness, and then I’ll move on.

I agree . HSN flex pay is no longer flex pay. They now authorize full amount of purchase rather than the first flex pay and hold this full authorization for 7 days which means this is money going into their pockets. Even if and when they release the hold It seems they are accruing interest on money of yours being held by them. Seems HSN is losing customers right and left with this policy.