Read the fine print for this disaster on top of Shipping

Dolls4me
02.21.23 3:34 AM

This just killed buying from HSN for me! $5.95 plus tax added $9 to a Beekman item? What are they trying to accomplish with this debacle? Did you see this disclosure on the order screen before you check out?
“At HSN we offer an open 24 hour cart each day. The benefits of an open 24 hour cart include the ability to easily cancel orders at any time during the 24 hour period, and the ability to qualify for the Free Shipping Promotion on applicable qualified items.
We place a temporary authorization hold for each item added to your cart during each 24 hour period plus $5.95 per item which may be a higher amount than your estimated order total. This difference accounts for potential changes in the final charges due to additions or cancellations that you may make during the day until 12:01AM ET. We release the authorization within 7 days of the day of purchase. It can then take up to 30 days for the pending authorization to drop, depending on your bank.
After you place an order with HSN, we authorize the full amount (including $5.95 shipping and handling charges and tax) for each item, on your credit or debit card at the time of purchase before any shipping promotion discounts are applied. The available funds for spending with the card will be subject to a hold equal to this authorized total amount. We settle with your financial institution within 7 days of the day of purchase at which point the applicable shipping promotion discount is applied and the authorization hold on your credit or debit card is released by HSN. But please note that, depending on your bank or financial institution, it may take up to 30 days for them to reconcile the authorized hold amount and charged amount on your card. If using a debit card for your purchase, please plan accordingly.”
This is not okay!!

sort replies - newest | oldest

- lizzy5232
- 03.14.23 4:53 PM
Omg!! I’m going to check my credit card statement when it comes in. If this is true about charging full amount on your card as pending, then I’m OUT OF HSN!! I’ve been here since early 80’s. Hello Amazon, Costco etc. etc.!!!
- Valk
- 03.11.23 1:43 PM
I was I was paying my HSN bill, and I was looking at the activity and on the same day there were 4 charges two were pending and two were posted. I did a chat with CS and what they do is preauthorize for the full amount and then it posts with the discounts. The pending still has not fallen off. This is not right at all. Why can’t they preauthorize the amount that is being charged with the discounts? I will not be ordering here anymore.
- yellow-rose14
- 03.09.23 6:20 PM
Thank you. I noticed the new shipping fee and frankly I pay more for shipping to other online retailers. Yes, shipping is high but it isn’t HSN’s fault. They could eat more of the shipping cost but obviously management thinks differently. I will say thank you for this thread as I didn’t realize what happens with the items in the cart. I rarely order more than one item at a time. I rarely see any fashion that I like on HSN any more. I don’t like the cheap polyester or modal stuff. I look closely at the models to see how the garment lays on different shaped bodies and you can tell when the fabric is just too thin and shows all the “lumps and bumps” as the hosts say. Even Marla Wynne’s clothing line or Antthony’s have suffered the cheap fabric woes.
- Jp9
- 03.07.23 7:14 PM
That’s it for me… $6.00 too high … I hope you realize your mistake.
- jadams754
- 03.07.23 10:29 AM
I agree . HSN flex pay is no longer flex pay. They now authorize full amount of purchase rather than the first flex pay and hold this full authorization for 7 days which means this is money going into their pockets. Even if and when they release the hold It seems they are accruing interest on money of yours being held by them. Seems HSN is losing customers right and left with this policy.
- donahda
  
  03.15.23 9:48 PM
  
  I guess I will be very careful with what I purchase. I’m not going to use flex pay anymore. It’s sad because I love DG2 jeans & many beauty items. I won’t buy a beauty product I have tried before!
- HSN_Krissy
  
  Moderator
  
  03.07.23 5:29 PM
  
  Hi @jadams754, when FlexPay is selected prior to an order being placed, we only authorize the first FlexPay along with any taxes and applicable shipping fees. The only time the full amount would be authorized ahead of a FlexPay is if the order was placed without FlexPay and then changed to FlexPay after the fact.
  
  Also, HSN does not assess interest charges or fees on FlexPay or ExtraFlex. However, use of your HSN Card or other credit card for FlexPay or ExtraFlex payments may result in interest charges and other fees in accordance with the terms and conditions of your individual credit card agreements.
- FashionGirl783
- 02.25.23 10:54 PM
HSN is going to be losing a whole lot of customers, including me. I’ll hang on with QVC until I become tired of them and their foolishness, and then I’ll move on.
- covergirl3
  
  02.26.23 8:37 PM
  
  It’s Curate. They’ll sink QVC and do the same to HSN unless someone steps in and saves them. I used to love QVC. Now, I rarely order. I thought I had HSN to fall back on. Not anymore, as of today, goodbye.
  And to the poster who said that most HSN items can be found locally , not everywhere. Lots of rural places like where I live offer little to choose from. My closet will be shrinking for sure.
- FashionGirl783
- 02.25.23 10:46 PM
I agree with you; they killed it for me too as far as buying from them. Almost $6 for shipping, and for one (1) item. I’m done with HSN and their foolishness.
- Eglesgrl
- 02.25.23 4:33 PM
I guess I’m done with HSN due to this new shipping policy. I rarely buy more than one item per day and mostly things like Beekman products which used to be free shipping that will now have $5.95 shipping. I understand HSN’s thought process but honestly I can see a lot of issues and follow up on my part being needed when the shipping charges don’t “drop off” the way they are supposed to. It’s a shame, I think you will lose a lot of good, loyal customers. Good luck to those who stick around. I think you’ll need it.
- donahda
- 02.25.23 12:43 AM
I am emptying my cart!!!! By the way the Prai ageless day & night cream that’s $19.99 on HSN plus the $5.95 is available elsewhere. I ordered mine today. $21.60 & free shipping to store. I have often found items on HSN that I can get a better deal on.
- sunshine
  
  02.26.23 12:00 AM
  
  just about everything on hsnnwe all can buy in our local stores.
- Shoppingagain
- 02.24.23 4:14 PM
My answer is is that I will shop locally. Now that I’m on Roku only, I can delete HSN and QVC so I won’t be tempted. I’ve had enough of their nonsense.
- martinc
- 02.24.23 3:11 PM
For me bottom line is this, I will no longer be ordering from HSN, I order mostly Beauty and items that always carried free shipping, and I usually order one item at a time, therefore this new 5.95 idea is not going to work for me ,no way, no how, been an HSN customer for 28 years, and sorry to say goodbye.
- goodietwoshoe
- 02.24.23 1:10 PM
I quit QVC many, many months ago because of their lack of customer service and just plain devious business practices. I will NOT order from them ever again! Right now I’m waiting on one item from HSN to ship, purchased prior to all this devious shipping practices and then I am finished with HSN too. I’m not sure what they are trying to accomplish by this new shipping protocol. What they’ve accomplished from me is loss of a customer.
- Dolls4me
- 02.24.23 1:36 AM
That’s not the concern. The cincern is this: After you place an order with HSN, we authorize the full amount (including $5.95 shipping and handling charges and tax) for each item, on your credit or debit card at the time of purchase before any shipping promotion discounts are applied. The available funds for spending with the card will be subject to a hold equal to this authorized total amount.”
So my entire order amount – not just the 1st flex pay + tax & s/h – is held against my credit card or debit card balance?
- msleopard
  
  02.24.23 2:44 AM
  
  im really confused & not happy by this flatrate shipping & handing if its only 5.95 upto 74..99 they why is hsn charging us 5.95 for each item we order then saying it will be revirsed at a later time which could take up to 1month toget so os it u can charge whatever amount to us customers soif the package weighs more icharge us ? so its not flat shipping 5.95 plus allbeuty items used be free shipping now got to pay 5.95 for 1 beekman product ihave soo much beekman c iluv it but 1000% iwillnot dare buy 1 item or worseyet 2 to 3 imight be charged 3x 5.95 that 17.85 if udont credt my accout plus interst then try to get back phone call after phone call idont get it why charge per item if its only 5.95 .hope this is straightened out soon cuaseiwill not order anything under 75. but often ibuy on impluse 1 or 2 items not tomention clearance somany times isee clearance ph thats nice tillisee shipping price then isay nope ive been your loyal custoner over 35yrs but imayhave to say goodbye due to unfairness of shipping hope ot worked out fast or u willlose toocustomers and once u losevthem very hard to get back so again please fixthis issueASAP TY
- HSN_Kyle
- Moderator
- 02.23.23 8:02 PM
We apologize for the confusion caused by the credit/debit card authorization details. We’ve updated our shipping and handling promotional disclaimers to provide clarity. We want to assure you that we do not charge or place a temporary authorization hold on items you add to your cart.

After you place an order with HSN, we temporarily authorize the full amount (including $5.95 shipping and handling charges and tax) for each item, on your credit or debit card at the time of purchase before any shipping promotion discounts are applied, which may be a higher amount than your order total.

If you have additional questions, please contact Customer Service for assistance.
- msleopard
  
  02.24.23 4:40 PM
  
  soits NOT 5.95 ON UPTO 74.99 AFTER IPLACE ORDER UCAN CHARGE WHATEVER U FEEL FIT NOT FAIR ISHOULD KNOW WHOLE TOTAL WHEN PLACING ORDER NOT 1WEEK LATER SEEING U DID BAIT SWITCH ON SHIPPING HMMM NOT FAIR IM NotSURE IF THIS LEGALLY SEEMS LIKE UN FAIR BUSSINESS PRACTIZE ISURELY HOPE U AMEND FIX THIS ASAP OR IWONT BE SHOPPING ANY MORE DONT WANT TO BE DUPED AFTER IPLACEDMY ORDER ONLY TO LEARN IYS NOT 5.95 AS STATED SO ITS LIKE FALSE ADVERTISING REALLY THIS WHAT U DO TO LOYAL CUSTOMERS LETUS KNOW REAL PRICE OF SHIPPING UP FRONT NOT TRY TO PULL WOOL OVER OUR EYES SOOOSAD BIG COMPANY TO CHANGE LIKE THIS
- bobzi
  
  02.23.23 10:40 PM
  
  Kyle, thanks for the clarification of charges for items in shopping cart. What happens if an item in my auto delivery items has free shipping and autoship pricing? Will I initially be charged regular price and $5.95 on my credit card rather than the autoship pricing? That could involve a good deal of extra charges to me if it hits my credit card at the wrong time.
- Valk
- 02.23.23 3:11 PM
I find it illegal to charge for shipping if it is just in your cart. That makes no sense. I could see if you actually purchased something.
- DOLLIEE
  
  02.23.23 3:24 PM
  
  Most people are not going to find out about this policy until they order something and notice suspicious charges on their HSN/credit/debit cards. Then HSN will tell them to read the new policy. When I found out you are charged if something is left in your cart, I immediately emptied my cart. I will no longer leave anything in the cart. I rarely buy from HSN anymore and this new policy just makes me think twice about buying from HSN.