Quality Control stinks & Customers unable to leave product reviews

jamie077
2 months ago

I am so frustrated with trying to order personalized items from HSN. I have ordered two different items for a couple’s anniversary and both were wrong. Furthermore, when I tried to write a review – neither item’s link worked for “leave review”. I wondered why there were no reviews for either item and now I know why! I suspect they don’t want reviews. Perhaps there have been a large number of complaints on these particular items? Whatever the reason, the customer should have the right to leave an honest review and potential customers should be able to see reviews from previous purchases. I would never have ordered either item if I had known about the lack of quality assurance at HSN these days. It is a shame – this used to be a great company. In case anyone is curious, the two items were Item #134-3404, Circle Frame Black Wood Initial and Item #134-3249, Large Family Initial Personalized 16×16 Canvas.

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- hsn_shawn
- Moderator
- 2 months ago
I’m truly sorry you were not able to leave a review for these incorrect personalized items, we want every order to be a delight. I reported this issue to our leadership and see you have already contacted customer service about the incorrect items. I hope this was resolved to your satisfaction or at least it is in process. If we can help with anything further, please let us know. I hope all future orders are perfect.
- angie0215
- 2 months ago
Exactly they don’t want the truth, so they don’t post the reviews. I think they need to post the reviews good and bad and let the consumer make up their own mind.