my order ships were canceled and not by me. Anyone else is happening to I’m d

UNO
07.21.25 2:11 PM

I’m done with hsn if this is what’s gonna happen with that transfer they just delete all your order ships I had so many and now I just happen to look and they’re all canceled. What the heck that’s why I’m sticking to Amazon nice knowing ages and after all these years, wow

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- ennui
- 07.21.25 2:15 PM
Do you mean auto-ships? Did they simply expire? A-S doesn’t run forever.
- QUARRY2GIRL
- 07.21.25 5:44 PM
I don’t know what happened to your account but mine has gone smoothly with the transition to PA. You need to talk to customer service.
- angie0215
- 07.21.25 8:29 PM
Mine are not being cancelled but they are taking a long time to package and ship it is longer than ever before & it has been this way for at least two months.
Check your email that you use with HSN sometimes they cancel because they don’t have the stock but they usually send an email if not call customer care not the number for ordering the one where you speak to customer service regarding any problems.
- QUARRY2GIRL
- 07.21.25 11:56 PM
My orders are being delivered faster than ever. I don’t understand the difference in shipping…I thought maybe UPS had gotten on the ball. I live in GA not that should matter. Call customer service and get that straightened out or at least explained why your orders were cancelled. They have always been more than helpful to me. Good luck
- erinagarb2376
- 07.22.25 12:52 PM
This hasn’t happened to met yet. Hope it gets cleared up.
- hsn_timo
  
  Moderator
  
  07.22.25 8:37 PM
  
  @uno
  
  We are so sorry your Auto-ships were cancelled. They can be re-opened within 180 days from cancellation. On 6/27/2025, the autoships for NAKERY BEAUTY FACE LIFT 2PC SET and Nakery Beauty Collagen Peptide 25% Vitamin C serum were cancelled. Would you like us to re-open both Auto-ships?
- ennui
  
  07.22.25 9:42 PM
  
  I’d like to know how to reopen auto-ships. Can I do it or do I need to call CS? Just for future reference, I don’t have any right now.
- hsn_timo
  
  Moderator
  
  07.22.25 11:21 PM
  
  @ennui
  
  We are so sorry. You are not able to re-open Auto-ships on your own. Please contact customer service at 800-284-3900 (8am-1am ET).
- ennui
  
  07.23.25 12:03 AM
  
  Thank you! The HSN mods are very helpful.
- UNO
  
  07.23.25 9:12 AM
  
  yes please thank you
- hsn_timo
- Moderator
- 07.23.25 9:39 PM
@uno

The Auto-ship for NAKERY BEAUTY FACE LIFT 2PC SET has been re-opened. The next shipment is scheduled to be processed on 3/24/2026. We also re-opened Nakery Beauty Collagen Peptide 25% Vitamin C serum. The next shipment is scheduled to be processed on 12/1/2025. Please let us know if there is anything else we can do for you.
- jude645
- 07.25.25 7:18 AM
yes and after waiting 2months and having my credit card charged they couldnt fill the order since they no longer had it, a jay king necklace. what bothers me is how they can place the order and charge me for something they never had. the new hsn.
- QUARRY2GIRL
- 07.25.25 12:26 PM
I’ve that to happen on Jay King items that are said to be on Back Order, which if someone returns the item for whatever reason…I would imagine the first person on Back Order list will be sent the item. If none are returned or not enough to fill Back Orders after 45 days your order will be cancelled and funds returned
No, I don’t work for HSN I have been ordering Jay King for many years.