I will never, ever buy a TS again
So, I bought 3 Warm Living fireplaces on the TS at 136.99 each. It is supposed to be at a great price, etc.
Approximately 34 days later, the price dropped to 99.99. That is a difference of 111.00 plus taxes. I expect this type of price drop several months later, not that soon.
I called customer service who offered 5 dollars. I consider that to be a slap in the face. I told her to keep the 5 dollars.
From now on, I know the TS is worthless and not worth consideration for purchase.
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What is really funny?
HSN said on this infomercial this would be a really cold winter!
I used an air conditioner in February in Texas! Lol!
One day HSN is going to get busted for their sales scam lies.
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I am a firm believer in Buyer Beware. I posted this information because when anything life happens to one, it happens to all.
I for one would appreciate more Buyer Beware posts.
Takeaways from this post. ———————————–
*** Price can be greatly reduced after the 30-day purchase of purchasing a TS. This product went down by 37 days on day 34 after the TS.
*** Do not buy all the sales hype. No, Adam, this was not a cold, cold winter in the United States as you claimed it would be, and the shelves did not run out of heaters as you claimed. Scare tactic selling.
**** When you make a complaint and you request a manager to call you back, Do not expect a return call because they will tell you a manager will NOT return your call.
**** The price reduction is from 30 days of purchase not from 30 days of the arrival of the product to your home. In the past, I was told by HSN staff the 30-day count starts when the product arrives at your home. This is a blatant lie.
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Correction meant 37 dollars
*** Price can be greatly reduced after the 30-day purchase of purchasing a TS. This product went down by 37 dollars on day 34 after the TS.
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If anyone else has any Buyer-Beware scenarios, please feel free to post.
I would love to hear from you. I have been divinely inspired. 🙂 😉 😉
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Skittles, you have been a long time customer. Certainly you don’t expect HSN to know the weather in TX. Sorry you are disappointed. Time to move on and shut this rant down.
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Hi taci Hi bunnydoodle-🌺🌈🦋 Happy Spring to you both… Ya know, for what it’s worth… if y’all experienced the same ROTTEN experience as skittles135 did, MAYBE YOU’D BE ABLE TO SHOW A LITTLE MORE COMPASSION! I cannot even begin to share my ‘pooh’ stories of NEGATIVE HSN EXPERIENCES over the last 25+yrs! Ya gotta ADMIT, what skittles135 experienced… REALLY STINKS!! It’s not just the money aspect, but the TOTAL DISREGARD shown to a LOYAL CUSTOMER OF MANY YEARS! Shoooot, I STOPPED shopping HSN for a FULL YEAR b/c I felt SLIGHTED! I STILL FEEL ‘THAT’ ‘STING’! This JUST RECENTLY HAPPENED! Let her vent & GET IT OUT… AMONGST SUPPORTIVE FRIENDS -whom ‘TRY’ to be understanding AND LIFT HER SPIRITS WITH **SUPPORT**! You can always read/post/play anywhere else in the forum. You say, “ time to move on” , well… you can too. She’s upset and hurt-RIGHTFULLY SO! If you can’t or don’t want to show support or compassion for a fellow Community shopper ‘FRIEND’, there’s plenty elsewhere to read/post. NO ATTITUDE OR NEGATIVITY WHATSOEVER FROM ME… PLEASE DON’T TAKE IT THAT WAY. I’ve been where she is AND IT REALLY DOES STINK!!! My best to you both ALWAYS🤗❤️
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Hi Traci, I totally agree with you. HSN procast to 50 states and many,many cities within those states.. I don’t expect them to know what the weather is going to be in my state of Florida and especially my county Palm Beach County. Heck the weather station can’t predict the local weather here LOL. I know when they speak , they are not addressing me and my state or county . We always run warm to hot during winter months . I know from family in other states, it’s been a very cold winter. People need to use common sense. Be well!,
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Bunnydoodle, Hello! Thank you for getting my point and yes they do…. Have a great evening.
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Then why claim to know that this season will be unusually cold in the US?
It is along the same claims that when it is gone it is gone! I love it when the salesperson claims they could not decide so they bought one of each!
I still say that one day HSN will be busted for the sales tactics sale pitches.
Have a good day.
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Not addressing whether something in gone nor not, I’m stating that HSN , infomercial is addressing All 50 states not just Texas or Florida. It may be be incredibly cold in one state and not so much in our state (Florida). I know we can’t rely on our local weather channel when they say rain or sunshine , I’m sure rain or sunshine happened in some part of the viewing area, not my block. Please keep in mind they cover 50 states, not just Texas or Florida. HSN is NOT what it used to be (shopping with them for 30 yrs) but calling them out on this is silly. Hope you have a beautiful evening. I read and see your post and pooki as well (probably spelling it wrong) always enjoy your posts. Wishing you a beautiful evening
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Hey bunnydoodle-I’m right there w/ya on the (South) Palm Beach County line… THEY NEVER, well RARELY, GET OUR WEATHER RIGHT, lol! As ‘predictable’ as it is… it REALLY isn’t! DEF NOT HERE ANYWAY! -smile. You said it-that’s the point my ‘Sole🩴Sister’ was making… He’s not a weather man, he’s a SALESMAN! Ooooo, just heard the line from a ‘Rush’ song🎵… a salesman… Lol. Please forgive… that’s the 🎤 Singer🎵 Delray comin’ out (my career). I think it’s a line from Rush’s “Tom Sawyer” … ladies, correct me if I’m wrong here- Need Sheba❤️ And her song lyrics!! I’m gettin old-er, teehee. OLD-NEVER!!! 🎵Forever Young🎵 now that’s Rod Stewart-I KNOW THAT ONE! His song “Have I Told You Lately That I Love You” … was our wedding song-AND I SANG IT TO HUBBY! Whoa… somebody stop me!! I think it’s time for some SHUT EYE-so they’ll straighten out, 🤪My best to ALL🤗❤️
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Well Hi bunnydoodle. The Sun is almost down here. So here’s wishing you a beautiful evening too! 😊😊😊
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It is not about a rant. If you don’t like what I wrote, you don’t have to read it. You have a choice. It is on you
Yes, I do expect them to know when they are the ones that announced it. Scare tactics selling.
Good Day.
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Skittles, respectfully, time to move on.
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Again, You do NOT have to read this thread nor do you have to participate in it.
Stop blaming me for YOUR actions!
FYI- When you see that I post Good Day that is translation for I am done! Do not expect a response from me again.
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TACI, respectfully, what the heck are you doing? Leave Skittles alone, she has every right to post here about a subject that is certainly current and relevant in the Community.
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pookie123
Thanks. Good to see you. I hope all is well with you. 🙂 🙂 🙂
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Hi Skittles, hope you are well also. I was having fun watching you and DelrayLaw and boodlemum remembering the old days. For a little while there I thought maybe this could be the start of a new Thread where people could stop in and discuss whatever they wanted to, a place for people to get together like we used to in the good old days. Keep fighting the good fight.😊
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Ahhhhhhh…. Pookie123-🌺🌈🦋 Happy Spring to you!!! How the heck are ya??? I mentioned you (and bootcrazy❤️) ‘somewhere’ in this forum, lol. Who knows where🤪! So NICE to see ya here too! HOPE YOU ARE WELL AND HAPPY!!! You said something PRETTY COOL- – about maybe being able to shoot the Sh..- I MEAN POST.. yah yah that’s right ‘post’ (winky wink) here about ‘whatever’ … ANYTHING… memories of old? Well… I THINK THAT’SA GREAT IDEA!!!! AND ALL BECAUSE OF OUR DEAR “FRIEND” skittles135❤️!! My “Sole🩴🩴Sister”!! 😉 I JUST LOOOVVEE THOSE MARSHMALLOWS!!! As they say, there’s something GOOD in EVERYTHING, right?!!! Well, what ‘started’ as **SUPPORT** FOR A STINKY EXPERIENCE… DID bring some of us Old Timers TO POST again-AND WITH POSITIVITY!!! 🪷👍🪷 (mostly for our skittles) Soooooo….
📮🎁💰🎫🎟🎰💲🎰📮🎁💰🎫🎟💲 Tryin w/iconies-NOT NEAR sheba❤️good🤗
I DO MISS the FUN times we all had! WELL… COUNT ME IN… IF Y’ALL WANNA START SOME “POSITIVE FUN”! I’ll be first to start… w/a repeat of A NICE MEMORY I posted pookie❤️‘somewhere’, ??? -haha. I posted a memory (SAD memory BUT STAYING POSITIVE here!!) of WINNING A GOLD BRACELET from redeemed Arcade tickets! Remember when… we WON tickets for playing Arcade games?? YEP, I SURE DO! It was dubuwquerams❤️ Who got me starting to play! Got up to almost 3 million tickets! We got to redeem them for a ‘possible’ WIN of… at one time, there were like 5 pages of HSN items-AND THEY WEREN’T ‘ALL’ CHEAPIES EITHER!! Ahhhh… those were THE DAYS!! And, the SAME time I won my bracelet-bootcrazy❤️ WON A GOLD PIECE TOO! I wanna say it was a bracelet also, may’ve been a necklace-BUT IT WAS GOLD!!! Maybe… just maybe… ya never know now-BUT MAYBE IF THE ‘NEW’ HSN “SEE’S” a GROUP OF FUN, POSITIVE PEEPS (haha, I had to erase ‘perps’, teehee) HSN PEEPS WILL BE MORE APT TO DO MORE W/THE ARCADE… AND BRING BACK THE TICKETS/REDEMPTIONS FOR PRIZES AGAIN! NOW WOULDN’T “THAT” BE SOMETHING?? Hey… stranger’s things have happened!! Lol. Here’s to HOPING FOR A FUN NEW START… FOR ALL!!! What y’all think??? Drop a line… OF NICE!! ALWAYS MY BEST TO YOU ALL🤗❤️
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You are right, pookie 123.
This thread brought back a lot of good memories and times.
I remember days when people looked out for each other and had each other’s back on the threads by posting buyer-beware and great sales finds.
I remember days when we used to help others by posting discount codes we would win on Spin the Wheel with each other.
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Skittles-My Sole🩴Sister-I’ll ALWAYS LOOK OUT FOR YA!!! And you give me the ‘Buyer Beware’s’ AND EVERYONE SHARE IN THE “DEAL FINDS” … how NICE!!! I remember… BUT WE CAN “LIVE” IT AGAIN!!! Cheers Y’all🥂🍾
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But… I think HSN’s gonna hafta HELP in the “Deal Finds”!!! I’m goin’ BROKE… & I ain’t even buying’ much… Just sayin’… 🤗
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Hey skittles-My Sole🩴❤️🩴Sister… NOT AT ALL MAKING LIGHT OF YOUR EXPERIENCE (been there myself!) BUUUTT LOOKY HERE MY DEAR… “YOU” … Yoooouuuu got some of us “Oldie BUT Goodies” posting-outta SUPPORT FOR YA (and your experience)! I read: oodiebom❤️ (LOTSA AWESOMENESS THERE) Boodlemum❤️ Well, me of course, teehee Pookie123❤️ Karen16❤️Marymary1969❤️LazyE61❤️ And a few others GOODIE’s (FORGIVE ME if I missed a few names-it’s LATE-or-early, IDK my eyes are crossed at the moment (no literally-I have lazy eyes & THEY DO CROSS, ESPEC w/lack of sleep! -haha) I thinnnkkk you may have started something really good here!!! Let’s see if we can get some of us oldie but goodie’s to join together for some “DAILY 🪷NICENESS” … IDK, whatcha think about that?!?? I for one would just LOVE to read a NICE LINE OR TWO OF “WHATEVER” to START and/or END MY DAY… how about it ladies? I’m in… anyone else have something to say? Need support? Wanna shoot the proverbial Sh—? Lol. Share a fond hsn memory of yesteryear, maybe. Share a funny… like my having to ERASE ‘PERPS’ for ‘PEEPS’ … haha, I thought it was kinda funny… Well y’all, I’m turning in-I’m spent… like literally, I shopped earlier-lol-ain’t as cheap as once was… ohhh those really WERE the days… I’m coming back LATER to see if I (we) got any takers on some DAILY NICENESS!!!! ALWAYS MY BEST TO YOU ALL!🤗❤️
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OP, your math is way off: 136.99 minus 99=36. Just sayin’.
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It’s $136.99 down to $99.99, a difference of $37.00. She bought 3 of them. 3 x 37 is 111.
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MaryMary1969
Thanks!
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Hi marymary1969-🌺🌈🦋 HAPPY SPRING!! My math was correct-I WASN’T TRYING TO B A ‘smarty-pants’, lol, I HOPE it wasn’t taken as such… Thanks for the ‘math lesson’ -haha. Hi skittles, my ‘Marshmallow 🩴💚🩴 Sole Sister’ -left a few comments for ya on other posts! Hope you BOTH are WELL & HAPPY! Always my best🤗❤️
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Sole Sister,
Holy post treasure hunt!
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🤗❤️🩴🩴👍
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I miss all of the vendors that are gone!
The bright side is MY wallet is healthier!
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MINE TOO! 😂
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Do you remember when we played Name That Shoe, and you got every one of them right!
LOL
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Yep-SURE DO! Those were FUN TIMES, huh?! Puts a smile on my face just thinking about… 😃❤️
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I will take those soles!
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@delraylaw, great to see you back again. I wasn’t trying to be a smarty-pants, either, but everyone was using different numbers from what the OP used and my eyes were starting to cross. And yes your math was correct, you just had different numbers. It’s all good. I hope you, too, are happy and well. Again, glad to see you back!
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🤗❤️
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@skittles135, you’re welcome. I don’t think they teach simple math anymore.
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No one really learns anything at school anymore!
I work with kids. The school system passes them regardless if they are not their school grade!
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$36 x 3 is the $111
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LazyE61
Thanks!
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Hi LazyE61-🌺🌈🦋Happy Spring to you! NO NEGATIVITY NOR ATTITUDE here… but am I misreading something? 36×3=108… is there somewhere else w/a post reading something differently? With different numbers? Or, is someone playing games w/me, lol? IDK… buuuut, ALWAYS MY BEST TO YOU🤗❤️
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Hi NERANA-🌺🌈🦋HAPPY SPRING TO YOU! NO NEGATIVITY NOR ATTITUDE HERE… However, according to YOUR math, it’s actually $37.99 (or $37. per your post). Just sayin’ … MY BEST TO YOU🤗❤️
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You missed reading the part where I bought 3 of them.
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Hi skittles135-🌺🌈🦋HAPPY SPRING TO YOU! I too am so SORRY for you-your situation. You, myself, boodlemum, oodiebom… WE GO WAY BACK! I cannot even imagine HOW YOU FEEL-I SO FEEL FOR YOU! Oodiebom-YOU ROCK MY DEAR!!! ALWAYS ALWAYS SO HELPFUL AND POSITIVE!!! Please KNOW… you ARE AN APPRECIATED RARE “GEM”!! The world NEEDS more people like you!! 👍❤️
Skittles-NOT to be condescending, try not to let ‘em get ya down. I know, EZ for me to say-I know how theses things affect me, really STINKS… HURTS TOO! I know… AND I REALLY DO FEEL FOR YOU! You DO HAVE SUPPORT here… Maybe… juuust MAYBE… someone who “CAN” HELP… will READ THIS THREAD… and “CARE” ENOUGH… AND “DO” SOMETHING to MAKE IT RIGHT! Ya never know… here’s to WISHFUL THINKING!! I’m rootin for ya! ALWAYS ALWAYS MY BEST TO YOU! 🤗❤️
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Hey DelrayLaw! Good to see you, it’s been quite a while! Still singing? 🎶
Was it you who posted that long post way back when about Keith Urban? I’m laughing just thinking about it!! 😂 -
Hi boodlemum-🌺🌈🦋Happy Spring my friend! Yep, that’s me (the ‘other’ short diva-🎵4ft8🎤Soprano 🎶) STILL SINGING AWAY-though only for “Special Occasion’s/Performance’s” or $$$$$, haha! AAAaaaaaahhhhhh… O… M… G…!!!!!!! I absolutely CANNOT BELIEVE YOU REMEMBER THAT ‘Keith Urban’ “STORY POST”!! Must say, THAT post… DEF ONE OF MY BETTERS, hahaha!! That was well OVER a DECADE ago! I recall it took me an entire Sunday afternoon to do LIKE THAT! I’d learned SO MUCH from dubuquerams❤️ (how I learned what an ‘avatar’ was (she’d suggested a few-I picked the one y’all see today) and I was still LEARNING ‘how to’ post with pics/iconies (WITH NO ‘watermark’s, lol) etc… spent day REPEATEDLY POSTING/ERASING TO GET THE FINAL “Pic Story Post”!!! OHHH, those WERE ‘The Good Ole Days’ alright! STILL CANT BELIEVE U REMEMBER THAT… too funny! Peeps awoke to that Monday morn-I received some TRULY NICE REPLIES that just MADE MY DAY too! Never did get a ‘reply’ from “Hubba Bubba” (borrowed that from jksmom ❤️) HOTTIE Keith Urban! -haha. Awww, THANK YOU for THAT memory! Hope YOU are WELL & HAPPY-ALWAYS MY BEST TO YOU🤗❤️
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I’m sure that Hottie didn’t see your story. If he had, he would have been at your door in a second! It’s too bad they got rid of all the old posts. That was a classic. ❤️
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Awwww… that was so SWEET! Thank you for the compliment boodlemum 💝… YOU MADE MY NIGHT! WISH “HUBBA BUBBA HOTTIE” ‘HAD’ SEEN IT! But something tells me “Wifey GORGEOUS” may’ve had something to say about it-and-🥊TOUGH🥋AS I AM at 4ft8… (NO laughing now😂) I think I’d’ve LOST THAT BATTLE! -teehee. Still… woulda been NICE! At the very least-interesting anyway, lol… WE HAD SO MUCH FUN, huh?!! My best to you🤗❤️
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OMG! You are a blast from my beautiful past! It is sooo good to see you! 🙂 🙂
Do you remember when we got the Marshmallows? I declared you then my Sole Sister! Girl! I wish I had bought several pairs back then because my dog chewed them up. It was my fault because I should not have let him near them. Those shoes were like walking on clouds! The old saying is true. They don’t make them like they used to in the past.
Yes, you and Oodieboom are the BEST!
I hope you are doing well.
Blessings in Abundance,
Mandy
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Hey skittles… wore the purple marshmallow 🩴🩴 flops today in honor of… AND THOUGHT OF YOU! -smile. What can I say, they matched my outfit, teehee, AND FEET WERE COMFY ALL DAY LONG! Thinkin’ of going to a shoe repair place to see what if anything can be done to fix the ‘sinking heels’, lol. STILL LOVE THOSE MARSHMALLOWS-yep, like walking on clouds alright!! DEF NEED MORE!! Always my best 🤗❤️
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I wish I still had mine, Sole Sister!
YB has totally changed the material on their yoga mat shoes. It is not even close in comfort like they were when we got the Marshmallows.
Skechers Yoga are a close second to what YB yoga mat used to be.
Sole Sister, do you remember Nina shoes? I still have mine from back then! I still have my Joan Boyce boots, Taos Sandals,and Bernie Mev shoes, and my Born shoes. My Born shoes are like wearing comfortable gloves for my feet. Today’s Born is not the same as it used to be. The Born made in Mexico is better than Born made in China.
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Hi skittles135-🤗🩴🩴😃 “My Sole Sister” (LUV IT-LUV YOU! ) YOU BROUGHT ME WAAAY BACK-I ABSOLUTELY LOOOOVVVEDD THOSE YELLOW BOX FLIP-FLOPS!!! Believe it or not- I STILL have AND wear the ‘brown pr and purple pr’ rectangle gems flip flops-BUT BOY ARE THEY WORN DOWN!! But I CANT GIVE ‘EM UP! lol! Look good/feel good BUT my heel’s about ready to BUST a hole beneath ‘em!! -hahaha THEY REALLY WERE (ARE) THE MOST COMFY EVER!!!! Can’t believe you REMEMBER that ‘convo’… been at least a DECADE! And girlie-I MISS THOSE DANG (new) MARSHMALLOWS!!! We gotta find some more-somewhere!!! Share the info too! ALWAYS ALWAYS MY BEST TO YOU🤗❤️
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Hi all, per our FAQs: Whether you are shopping online or by phone, HSN is committed to providing you with top-quality service and satisfaction. That is why we offer Price Guarantee Shopping. HSN offers a price adjustment if we lower the price of your item and you contact us within 30 days of the order date.
Our 30-day in home guarantee starts when the item is delivered to you. Our price guarantee has always been 30 days from the order date. I am sorry for any confusion that may have been caused.
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HSN_Krissy
The confusion caused is by HSN staff.
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Thanks, Oodie. It looks like they changed the rules and forgot to inform customers. HSN is not always transparent.
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Since they are returnable until Jan 31, you could return them, and order new ones at the reduced price. It might depend on how much it would cost to return, but you could still come out ahead.
Or just make this argument to customer service that you COULD do this and see what they can do. Maybe escalate it to a manager.
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boodlemum
Sorry, I am just now seeing your post.
I could have returned them, but I read posters stating that HSN was charging them 50 to 60 for shipping and handling as a return fee. Also, I sent one to my bestie. I did not want to tell her give it back. LOL!
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Skittles, I know on an exchange it goes from the date of receipt. However, it is a 30 day policy for a refund between you and HSN if the item goes lower. That being said, 34 days does seem a bit unreal from the date of the TS which is supposedly lower than any other retail store or environment. I am amazed that HSN will not give you the benefit of the doubt. 4 days following a sale to yet again lower the price is ludicrous. I would think that most retail places would give you something back if not the full amount. In this case, they could actually lose not only one customer but several over the 4 extra days.
I have also noticed other problems in which they lower the price and call it a sale or a clearance, but what you actually paid weeks ago was way lower. I guess in these cases you may have to add “buyer beware.”
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Skittles: I just went to the return policy area under FAQS within HSN. The following is from the area on the return policy. You definitely should contact someone in CS for the update and if they give you a problem read them the following: GEEZ……I was correct right along.
“We stand by every product we sell, and we want you to be completely satisfied with the purchase you make, but we understand that sometimes an item just needs to be returned. If an HSN purchase does not meet your expectations, you may return the item within 30 days of the date of receipt for a refund of the purchase price minus the shipping & handling and HSN Easy Return Label fee. If an item is returned due to defect, HSN was in error, or if a request for an exchange or replacement is made, HSN will refund the shipping & handling and will not deduct the HSN Return Label fee.”
This also goes for the items that are lowered in price within that time limit.
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Your experience sure seems like it says – at HSN, we don’t give a hoot if you ask politely for a differential in the TS to the later reduced price, you can pound sand. AWFUL.
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Karen16,
You are right!
Zullilly is no longer in partnership with QVC.
I wonder when HSN gets out of its partnership with QVC?
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Oh, yes you will. You will shop till you drop. TS’s galore for my darlings.
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Ahem. No.
Thank you for the inspiration!
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If the price drop was 30 days or less to your purchase then by all means you are entitled to a full benefit of sale credit, but if it was past the 30 days ,then no, those are the rules and it is this way in most businesses. I rarely buy TS items, until they get marked down further. Or if I have a coupon to make the TS even less. I know these kinds of losses are very hard to accept
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It looks like you missed this part, ” I expect this type of price drop several months later, not that soon.”
I decided to post this as a warning to other customers. That was the intention.
Have a good day.
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Skittles, this is one of the reasons I don’t always purchase the TS. When it’s something I really want and need I do check out the other websites not only for price, but also for the reviews. I then put it into favorites for a better day. The other side of this, is, if the purchase was made during the extension of returns, I would still ask for the difference. You could try the mods in customer service within community. I find them to be more helpful. I agree the $5 was a slap in the face. I definitely would be very upset also.
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Hiya OODIEBOM,
You are very smart.
I remember when I received daily packages from HSN. Yes, sometimes on Sundays as well.
I have not been buying that much from HSN and looks like I need to practice not buying from HSN. The only vendor they still have is Anthony whom I recognize and love.
When I made my complaint, I asked that it be forwarded to management. The CSR said she would forward the complaint to management. I asked when would I receive a call from a manager. She said that I would not be getting a call. That shows me how much they care.
I do expect the cost to drop by not that drastic and not that soon. I have seen the price of the TS increase and last many, many months afterward at the same increased price.
Hurry, hurry, you don’t want to wait till it’s cold. It is supposed to be a very cold winter. You don’t want to wait because you may not find any heaters!
I am so tired of their garbage.
Thank you for understanding me.
Blessings in Abundance to you and Happy Holidays!
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Skittles, so sorry you had to go through this. This is one of the reasons I ask the mods in customer service within community for help. I have found that they do not always rely on what you are told over the phone. They do go the extra mile. I do have one more question on this. Did customer service take into account the number of days it took to receive the TS. Sometimes there is a hold up in delivery. If you have read some of the comments here, you will notice that many say that there item or items have been in packaging for more than a week. Customer Service, should also give you that extra few days for the receiving end. The person you spoke with should have also taken in account that you may not have received your items within their time limit. This is why I suggest you also go to the Customer Service area within Community so they can take it a step further or at least give you a better answer. I feel for you on this one.
Happy Holidays to you as well and may the New Year bring you good health, better shopping experiences and most of all happiness in the days ahead. Try to smile. Tis the season and the only time in my experience that people actually greet one another. Wish it would happen all year round.
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OODIEBOOM
It was 34 days from the date of order, but it was NOT 30 days from when I received the package.
Since it was free shipping, it took forever to receive 2 of 3 three packages.
I hate the Customer Service section on this board because they never answer questions or help. They only respond if they want to respond, which is occasional.
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Skittles, I just reread your post. If I am reading correctly your purchase was 34 days prior to the lower price. You do have leverage here. Let’s say you went to Macy’s and purchased a set of cookware. You opened the box at Macy’s and looked at the top pieces and because they looked OK you made a purchase. However, when you returned home and you unloaded the box you found that the bottom pieces were dented. From the day of purchase at Macy’s you had 30 days to return with no questions asked. HSN is similar in that they are a retail business. However, the difference is that they sell through a cable company or a satellite or through ROKU or Amazon or other networks. You are not seeing the actual product until it is delivered. HSN has always used the date of delivery as the beginning of the 30 days return policy. On this note, please post in the Customer Service section within Community to see what they come up with. You can mention that you contacted CS and all they could do was offer you $5. You will probably be given a way to contact them directly and to give them pertinent info such as date of purchase, your item #, and your membership #. . These people, though customer service, are not like those you spoke with or chatted with. Please, give them a try before you write HSN off entirely. Also, if someone writes in your space other than a CS person, you may have to rewrite again. Seeing a response they may feel that one of their crew is helping you when that is not the case. Good luck. I hope it works out for you. 😁😀
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OODIEBOOM
I posted the question on the Customer Service Thread.
Is it 30 Days from the order date or is it 30 Days from the delivery date?
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OODIEBOOM
The woman who slapped me on the face with the 5 dollars said it is 30 days from the date of purchase.
In the past, I had heard from the CSRs that the 30 days starts when the product arrives at your home.
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Skittles, it has always been 30 days from the day of delivery. Depending upon who you talk to, it can go a bit longer. Since you do not like the mods customer service area, why not try “chat.” I use that section often as well. If HSN goes by the date of purchase, then it is high time they tell their customers the new rule. I, for one, do not like being in the dark . Hmm….I think we both need help on this one. I will give this the ole “college” try and will post again when I have an answer.
Oodie
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Oodie
I left another message for Joel on the customer service thread asking when the policy changed.
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Conversation Info
Posted in Talk Among Yourselves
75 Replies
04.11.24 11:37 AM
14 Participants