HSN WEBSITE — OMG!!!
OMG — PLEASE do something about this miserable website — ACCESS DENIED ACCESS DENIED ACCESS DENIED. I have NEVER experienced such a miserable website than the HSN website. WHY can’t the problems be resolved so that customers can browse, shop, and TRY to have a little enjoyment.
-
This website does need serious upgrading. Access denied popped up again yesterday out of nowhere. My biggest problem is scrolling clearance. It is slow, jerky, and photos take a minute or more to load as you sort of scroll down (jerkily). Clicking one of your Facebook ads most often results in ‘page not found’ which surely leads to fewer clicks. Then there is I’m not a robot. I don’t mind clicking that but I do mind identifying bridges, etc. and this may well be the last time I do it.
-
Moderator- 1 month ago
I’m sorry for the frustrations with the captcha/verification system as it can sometimes become cyclical for us as well. This will be reported along with all other concerns that arise and are reported here. Thank you as always for being patient with us, I know at times it is not easy.
-
-
It is like the website got hacked. I also have two Access Denied notices on the left of my screen. I had to refresh the page on the website to get into the community.
-
It’s baaaacck …
Access Denied
You don’t have permission to access “http://www.hsn.com/community/header?” on this server.
Reference #18.ba643017.1782913869.326157ahttps://errors.edgesuite.net/18.ba643017.1782913869.326157a
Access Denied
You don’t have permission to access “http://www.hsn.com/headernoajax?” on this server.
Reference #18.b5643017.1782913914.64d0442-
Yep, me too.
Access Denied
You don’t have permission to access “http://www.hsn.com/community/header?” on this server.
Reference #18.960c0317.1782917337.2ed3a5abhttps://errors.edgesuite.net/18.960c0317.1782917337.2ed3a5ab
Access Denied
You don’t have permission to access “http://www.hsn.com/headernoajax?” on this server.
Reference #18.ba643017.1782917483.3cfdf88
-
-
I’m still not able to log in, message reads not passing security check. Please ask the IT staff to take a look at this and thank you.
-
cannot access my flex pays since yesterday getting a message we’ll be right back watch HSN TV? I was told they are aware of this and are working on it. I cannot even access the app and view my flex pays.
-
As of TODAY (6/2/26), there are STILL problems not being addressed
Internal Server Error – Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.9278ce17.1780418600.bc780c5**Edited by HSN: Removed external link to comply with Community Guidelines**
-
Today I was ordering from the phone app the Skinn Age Reset Advanced Night Cream and it kept say something like we are sorry there is an error with your order. I thought maybe it was sold out so I tried again and again. I came online to the website and say all these orders went through! Five orders of the cream. I tried to cancel it from the website but still got the we are sorry there is an error with your order.
Then I called HSN Customer Service and did the automated thing to cancel 4 of these orders. It worked that time.
-
- Moderator
- 2 months ago
Thank you for letting us know. We will report this to our I.T. department to have it addressed. Can you please let us know what you were doing/accessing when this happened and what device/browser you used? For example, were you watching the show or making a purchase? Were you on a mobile device or a computer and was it Android, Apple, PC/Google Chrome, Safari, etc. This will help us get to the root of the cause and fix it.
-
-
Today 5/31/26 on the front page of the website it says: “5 flexpays on everything, today only” however, nothing on the website is showing as 5 flexpays except Curtis Stone items but his items were 5 flexpays since yesterday. Not even the TSV for today is showing on 5 flexpays.
HSN IT department, please fix this issue. Thanks
-
I’m seeing 5 flex pays now. Maybe it’s been fixed?
-
I have the same issue. The item in my cart will only give 2 flex pays. I won’t be ordering it today then. I did see the same item on Amazon so maybe I will purchase it there instead. Either that or I will save it for later. Why does HSN have to be told by the customers when something is incorrect on their website? Don’t they employ people to monitor these things?
-
-
When I try to view my cart and checkout it keeps on going to HSN will be right. This has still been going on since Memorial Day. I chatted about it will it ever be fixed.
-
I just got the same message. /sigh. Pretty sure IT has been outsourced at this point, so we are getting what they pay for.
-
-
I AM SO TIRED OF VERIFYING THAT I AM HUMAN FOR EVERY POST.
CLICK THE CROSSWALKS. CLICK THE MOTORCYCLES. CLICK THE LIGHTS. CLICK THE STAIRS.
MAKE IT STOP!!! -
I haven’t had any issues but a friend of mine can’t access HSN on Facebook it is up and running but she can’t access it at all. Weird.
-
Looks like it’s fixed now – at least for me. Thanks!
-
- Moderator
- 05.27.26 6:03 PM
@azsun69, @oodiebom, @jazzy333, @sharon818, @rustythedog, @betsyma184, @ennui, @karen16, @lady81, @kariep
I completely understand how frustrating it is to deal with technical glitches like this, and I really appreciate your patience while we work to get it sorted out!
Our IT team is actively looking into this issue, and they wanted to check in on your specific experience to see if things have improved. Are you still getting that “Access Denied” error message in the website header, or is it happening for anyone else on the site?
Please let us know what you’re seeing on your end so we can pass those details right along to our tech team!
-
mine is also fixed thank u
-
DITTO
-
me also
-
mine is fixt too
-
-
This always happens on holiday weekends.
Conversation Info
Posted in Talk Among Yourselves
33 Replies
1 month ago
22 Participants