HSN Cherry picking reviews

angie0215
6 hours ago

I have left many reviews totally within the guidelines but unless they are positive, I noticed HSN will not post the review. My positive reviews are posted within minutes, and the negative are never posted.
I will describe sizing, material, & fit whether I like it or not, yet they will not post the negative.
Again, HSN being Shady.

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- hsn_kymberlie
- Moderator
- 55 minutes ago
Hello @angie0215, @mslomo, @karen16, and thanks for sharing your feedback. 💙 We’d love to learn more about your experience. Were you seeing this on specific items or across multiple products? Were you able to submit your review, or did you run into any issues? If you were using a particular device or browser, that would be helpful to know as well.

Some products may include reviews from other retailers where the item has also been sold. Reviews are moderated to ensure they follow community guidelines and are matched to the correct item, not based on whether the feedback is positive or negative. We appreciate any additional details you can share. 💙

This reply was modified 44 minutes ago by hsn_kymberlie.
- MsLomo
- 4 hours ago
I’m experiencing the same regarding reviews, and it’s the first time I’ve seen HSN omit the more negative reviews and publish only the more positive reviews. Some of us rely on reviews to make decisions about buying. I’ve noticed those new “stars only” reviews, which are not helpful.

HSN, publish ALL the reviews or don’t post any.
- karen16
- 4 hours ago
The issue I sent to Customer Service is simple. The low star reviews if you click on them, say stars only review. However, if you attempt to write a review ONLY using a star(s) rating it will NOT publish due to your review being incomplete.

As an experiment, I tried to pull this off as well using a “star only” and posting it without a title or comment and it would NOT post. So this is verrrrrry fishy to me as well.