I have been with HSN since the beginning. I no longer will be buying anything from them. I feel that their products are overprice. Their shipping costs are crazy, their return policies are outdated, and it takes forever to even get your product. They have out lasted their usefulness. Synchrony Bank was the nail in the coffin for me. (Interest rate is outrageous) Now adays you can go online and buy just about anything without shipping costs, and it is delivered the next day. Then if it doesn’t work out you can return locally without any fees. Also, clothing stores locally are very economical. You can try things on without the hassle of not knowing if something will fit. Plus, I like knowing that my local merchants are getting my business. Well, that was my two cents worth. I still like to read what the community has to say. Some habits are hard to break.

I have just finished doing most of what you did in your email. I have changed my default method of purchase and will not use my HSN card. I think it is an insult to customers to charge a fee for a monthly statement of your account and the APR on purchases is a loan shark interest rate. I usually pay off my balances quickly but it is the principle of the actions which really bother me. No return labels, slow delivery and now a bank which tries to price gouge the customer. I really did like shopping with HSN but this new normal of the company leaves me cold.