HSN CARD TRANSFERING TO SYNCHRONY BANK

Never really had an issue with Synchrony Bank until my husband and I did not receive our Lowes bill (also issued by Synchrony Bank) for May 2021. Unfortunately we had a lot going on (who doesn’t) in May and as we do not charge on the Lowes card every month (and always pay the amount we owe in full when we do), it slipped our minds. When we received the bill for June, we realized that we missed paying approximately $75 for the May bill because it was listed as overdue along with interest (under $3) and a past due fee in the amount of $29. My husband called Synchrony Bank and explained that it was an unintentional oversight on our part, that we received no bill for May, and that we have a history of always paying our bills on time (although we messed up this time). The Synchrony Rep waived the $29 fee (or so we thought). We sent in the entire payment plus the interest (under $3 for interest) less the fee. After they received the payment, Synchrony emailed my husband and told him that they were NOT waiving the $29 fee after all. Synchrony went back on their word. However, one good thing, at least my husband got the email promptly informing us that they wanted the $29 fee. I was able to mail Synchrony the $29 in time (before it began late). Yes, in essence, it is our responsibility to pay our bills on time, but I personally hate it when the Synchrony Rep agreed to waive the fee and then they decide NOT to honor their word. We paid the bill and the fee and the balance should be zero. My husband said that he will not be using the Lowes card again because of Synchrony’s behavior. I am looking at ALL of our cards and anything that is related to Synchrony will not be utilized. If we purchase anything from HSN, we will not be using the HSN card due to Synchrony’s behavior. I doubt it will make that big of a dent for Synchrony to notice. They will most likely survive without us, but, in turn, we will just fine without them.

My return has been sitting in Swedesboro, NJ HSN warehouse since jun3 3rd and not credited back to my HSN card yet. The due date for me to pay is June 10th and HSN says that it will n9ot post till June 11th which is overdue. This is ridiculous since it took the USPS 8 days to get the package from NC to NJ and now 7 more days to post. I’m not going to be responsible for being one day overdue on my payment and then go thru the hassle of trying to get my money back from HSN. I canceled my HSN credit card and will never buy anything again from HSN because it cost me $12.50 to mail the package back for a defective item they sold.

I totally agree! I really dislike the way HSN is now under QVC. HSN use to have up 6 flex pays on most items. Now they only go up to 3. Which is ridiculously being some of the items are over $1000!

Had my share of too many issues with synchrony bank in establishing my checking account. Due to their error they closed my account. Keep in mind I’m never late on my payments & I’ve been a loyal customer of HSN for years & brought a ton of items. I’m done with this bank. But not a problem as I’m in the process of paying off the account $265 balance & sticking with Amazon.

I don’t own any credit cards, except a Kohl’s card to get coupons. however, I applied and got approved for the HSN card within the last week or so, so I could take advantage of the $40 credit code for applying. I have until the end of November to apply it. So I was shopping around to make my first purchase, but now after reading all this, I’m very hesitant.
Do they not have a same day each month that a bill is due?
Is anyone having a problem making a purchase and pay right away?
Do they not send paper bills and is it not payable within the HSN site?
Should I just use it once for my coupon then cancel it and how? It seems from these comments that it’s difficult to make contact with them,
I’m sorry for all the questions, but I feel more comfortable asking you guys who are familiar than trying to correctly interpret their “legal” contracts.
Thank you, guys for the help!

I applied for an HSN card today. Synchrony rep said since I have a credit freeze on my account I will have to lift freeze from all three credit bureaus. Are you kidding me??
I will not be getting an HSN card. I’ve dealt with Synchrony in the past. No thank you. They are the reason I cancelled my card over a year ago.

It basically took me 2 minutes. I’m not understanding all these issues I only followed the directions.

I too have just spent an inordinate amount of time trying to pay my bill. It doesn’t recognize any of my id as correct. It’s correct! Now what?

ok, I logged onto hsn.syf.com. Now how do I pay my bill? Ive already signed up over the phone and now can’t get into pay my bill. This is ridiculous. So is qvc going to change to Synchrony bank too at some point? I always pay my bills on time and I’m tired of registering 4 times and still can’t pay my bill. I guess I’ll have to call on the phone every time my hsn bill is due and I can pay all my other bills at once on my bank account. That would be a lot easier, but I hope you make it easier for us paying on time customers to pay our bills.

I’ve always paid my HSN bill at Walmart but their computer won’t accept the new synchrony bill. I called them but they said its not their problem but its a Walmart problem.Has anyone had this problem?

This is crazy. Very disappointed!

Lady4Peace

Ok

What’s going on I’ve bee trying to pay my bill online keep getting wrong account, this is really crazy, I’ve register 5 times and it still said wrong account.

When do I get a new card??

Go to HSN.SYF.COM and register your current HSN information as a New customer. It will send you a text code to verify then you can go into your new account. I just did it.