Does anyone answer the phone???
Sat on endless hold just to hear a recording the best time to reach CS is Tues & Thurs 8-1. Really??
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I mainly use chat and have had no problems. The rep was able to answer all my questions even the week I could not sign in.
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Use Chat. Much easier anyway.
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The only problem with chat is that they use AI bots so you can’t get personalized answers if that’s what she’s needing…
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I get personalized answers. Not sure what you mean.
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They need the call back to customers. Where is the HSN rep with the answer to your question?
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